Advanced Technical Support Engineer (Medium-Voltage and Digital Power)

Welcome to Schneider Electric, a global leader in energy management and automation solutions. We are currently seeking a highly skilled and experienced Advanced Technical Support Engineer with expertise in Medium-Voltage and Digital Power to join our team. As an Advanced Technical Support Engineer, you will play a crucial role in providing technical support and solutions to our customers, ensuring the optimal performance of our medium-voltage and digital power products. We are looking for a driven and customer-focused individual who possesses a strong technical background, excellent problem-solving skills, and a passion for delivering top-notch service. If you thrive in a fast-paced and dynamic environment and have a desire to contribute to the advancement of sustainable energy solutions, we invite you to apply for this exciting opportunity with Schneider Electric.

1. Provide advanced technical support to customers for medium-voltage and digital power products.
2. Troubleshoot and resolve complex technical issues related to Schneider Electric products.
3. Collaborate with cross-functional teams to identify and resolve technical problems.
4. Conduct product demonstrations and trainings for customers and internal teams.
5. Develop and maintain technical knowledge of Schneider Electric products and industry trends.
6. Analyze customer feedback and provide recommendations for product improvements.
7. Create and maintain technical documentation and resources for internal and external use.
8. Participate in product development and testing to ensure optimal performance.
9. Proactively identify opportunities to improve customer satisfaction and product performance.
10. Maintain a high level of professionalism and customer focus in all interactions.
11. Effectively communicate technical information to both technical and non-technical audiences.
12. Stay up-to-date with industry advancements and trends related to energy management and automation.
13. Provide feedback and insights to sales and marketing teams to support product positioning and messaging.
14. Adhere to company policies and procedures, particularly those related to quality and safety.
15. Continuously seek opportunities for personal and professional growth.

According to JobzMall, the average salary range for a Advanced Technical Support Engineer (Medium-Voltage and Digital Power) is between $75,000 to $110,000 per year. However, this can vary depending on factors such as location, company, and experience level.

Schneider Electric SE is a French multinational corporation headquartered in Rueil-Malmaison, France.