Technology Services Specialist-Service Execution Owner | Incident Management

Are you a highly skilled and experienced technology professional looking for a challenging and rewarding role? Do you have a passion for providing exceptional service and ensuring the smooth execution of technology solutions? If so, we have an exciting opportunity for you!At SAP, we are seeking a Technology Services Specialist-Service Execution Owner to join our team. In this role, you will be responsible for overseeing the incident management process, ensuring timely and effective resolution of technology issues for our clients. As a key member of our Technology Services team, you will play a critical role in maintaining our high standards of service delivery and driving customer satisfaction.We are looking for a candidate with a strong technical background, excellent communication and problem-solving skills, and a customer-focused mindset. If you are ready to take on a new challenge and make a significant impact in the world of technology services, we want to hear from you!

1. Oversee the incident management process, ensuring timely and effective resolution of technology issues for clients.
2. Maintain high standards of service delivery and drive customer satisfaction.
3. Collaborate with cross-functional teams to identify and resolve complex technical issues.
4. Develop and implement strategies to improve service delivery and customer experience.
5. Act as a point of escalation for critical incidents and provide guidance to team members.
6. Conduct root cause analysis and implement preventive measures to avoid recurring incidents.
7. Monitor service performance and provide regular reports to management.
8. Stay updated on the latest technology trends and continuously improve technical knowledge.
9. Train and mentor team members to enhance their technical and problem-solving skills.
10. Communicate effectively with clients and internal stakeholders to understand their needs and provide appropriate solutions.
11. Identify areas for process improvement and implement solutions to increase efficiency.
12. Adhere to company policies and procedures, including security and confidentiality standards.
13. Participate in on-call rotation and handle urgent issues outside of regular business hours.
14. Collaborate with vendors and third-party service providers to resolve technical issues.
15. Support the implementation of new technology solutions and provide post-implementation support.

According to JobzMall, the average salary range for a Technology Services Specialist-Service Execution Owner | Incident Management in Bengaluru, Karnataka 560066, India is between ₹8,00,000-₹12,00,000 per year. This may vary depending on the specific company, experience level, and other factors.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.