SAP

Technical Service Manager - SAP Enterprise Cloud Services

SAP
2740 Porto Salvo, Portugal
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to SAP! We are currently seeking a highly skilled and motivated Technical Service Manager for our Enterprise Cloud Services team. In this role, you will be responsible for providing technical support and guidance to our clients using SAP's cloud services. We are looking for a dynamic individual who is passionate about delivering exceptional service and has a strong background in SAP technologies. If you have a proven track record of success in managing technical service teams and a deep understanding of SAP's enterprise cloud solutions, we want to hear from you! Join us in shaping the future of cloud services at SAP.

  1. Provide technical support and guidance to clients using SAP's cloud services.
  2. Manage and lead a team of technical service professionals, ensuring they are meeting performance goals and delivering exceptional service.
  3. Develop and implement strategies to continuously improve the quality and efficiency of technical services provided to clients.
  4. Collaborate with cross-functional teams to identify and resolve technical issues and escalations.
  5. Stay up-to-date on the latest SAP technologies and provide guidance on their use within the enterprise cloud services team.
  6. Conduct regular performance evaluations and provide feedback and coaching to team members.
  7. Serve as the primary point of contact for clients, addressing any technical concerns or inquiries they may have.
  8. Develop and maintain strong relationships with clients and act as a trusted advisor in regards to their use of SAP's cloud solutions.
  9. Monitor and analyze service trends and metrics to identify areas for improvement and make recommendations for process or system enhancements.
  10. Contribute to the development and implementation of training programs for the technical service team.
  11. Work closely with sales and account management teams to identify and pursue opportunities for upselling and cross-selling SAP's cloud services.
  12. Represent the technical service team in meetings and presentations with clients and stakeholders.
  13. Keep abreast of industry trends and best practices in technical service management and make recommendations for improvement.
Where is this job?
This job is located at 2740 Porto Salvo, Portugal
Job Qualifications

  • Extensive Knowledge And Experience With Sap Enterprise Cloud Services: The Ideal Candidate For This Role Should Have In-Depth Knowledge And Hands-On Experience With Sap Enterprise Cloud Services, Including Cloud-Based Infrastructure, Platform, And Application Services.

  • Strong Technical Background: A Technical Service Manager For Sap Enterprise Cloud Services Should Have A Strong Technical Background In Areas Such As System Administration, Network Administration, And Database Management. They Should Also Have A Good Understanding Of Cloud Computing Concepts And Technologies.

  • Excellent Problem-Solving Skills: As A Technical Service Manager, It Is Crucial To Have Excellent Problem-Solving Skills To Quickly Address And Resolve Any Technical Issues That May Arise With The Sap Enterprise Cloud Services. This Includes A Deep Understanding Of Troubleshooting Techniques, Root Cause Analysis, And Incident Management.

  • Communication And Leadership Skills: This Role Involves Working Closely With Various Teams, Including Technical Support, Project Management, And Customer Service. The Ideal Candidate Should Have Excellent Communication And Leadership Skills To Effectively Collaborate With These Teams And Provide Guidance And Direction To Ensure The Smooth Delivery Of Sap Enterprise Cloud Services.

  • Project Management Experience: As A Technical Service Manager, It Is Essential To Have Experience In Project Management To Oversee And Manage The Delivery Of Sap Enterprise Cloud Services To Clients. This Includes Planning, Organizing, And Coordinating Resources To Ensure Timely And Successful Project Delivery.

Required Skills

  • Change Management

  • Project Management

  • Troubleshooting

  • Quality

  • Problem Solving

  • Customer Support

  • Team Leadership

  • Resource management

  • Technical training

  • Cloud management

  • Service Delivery

  • Sap Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Problem Solving

  • Time management

  • Interpersonal Skills

  • Critical thinking

  • Teamwork

  • Adaptability

Compensation

According to JobzMall, the average salary range for a Technical Service Manager - SAP Enterprise Cloud Services in 2740 Porto Salvo, Portugal is €50,000 to €70,000 per year. This may vary depending on the specific company, level of experience, and qualifications of the individual.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesPortuguese
Job PostedApril 10th, 2025
Apply BeforeAugust 19th, 2025
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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