Technical Service Manager (Rio de Janeiro) - Enterprise Cloud Services

Are you a highly skilled and motivated individual with a passion for technology and customer service? Are you looking for an exciting opportunity to lead a team and drive success in a fast-paced environment? If so, we have the perfect role for you! As the Technical Service Manager for Enterprise Cloud Services at SAP in Rio de Janeiro, you will play a crucial role in ensuring the delivery of top-notch technical support to our clients. We are seeking a dynamic professional with a strong technical background and excellent leadership skills to join our team. If you have the qualifications and drive to excel in this role, we encourage you to apply and take the next step in your career with us.

1. Lead a team: The primary responsibility of this role is to lead a team of technical service professionals, providing guidance, support, and direction to ensure the team's success.
2. Ensure top-notch technical support: The Technical Service Manager will be responsible for ensuring that the team delivers high-quality technical support to clients, meeting and exceeding their expectations.
3. Manage team performance: This role will involve monitoring and managing the performance of the team, conducting regular performance evaluations, and implementing improvement plans as needed.
4. Develop and maintain processes: The Technical Service Manager will be responsible for developing and maintaining processes related to technical support, ensuring efficiency and effectiveness.
5. Stay updated on technology: In order to provide the best technical support, the manager must stay updated on the latest technologies and industry trends, and ensure the team is also knowledgeable and up-to-date.
6. Handle escalations: The manager will be responsible for handling and resolving any escalated technical issues or complaints from clients, ensuring a timely and satisfactory resolution.
7. Collaborate with other departments: This role will require collaboration with other departments within the organization, such as sales and product development, to ensure a cohesive and efficient approach to customer service.
8. Train and onboard new team members: The Technical Service Manager will be responsible for training and onboarding new team members, ensuring they have the necessary skills and knowledge to provide excellent technical support.
9. Manage resources and budget: The manager will be responsible for managing the team's resources and budget, ensuring efficient use and cost-effectiveness.
10. Foster a positive and productive work environment: The manager will be responsible for creating and maintaining a positive and productive work environment for the team, promoting teamwork, open communication, and a culture of continuous improvement.

According to JobzMall, the average salary range for a Technical Service Manager (Rio de Janeiro) - Enterprise Cloud Services in Centro, Rio de Janeiro - State of Rio de Janeiro, 20090-003, Brazil is between R$150,000 to R$250,000 per year. This salary range can vary depending on the specific company, years of experience, and skills of the individual. Some employers may also offer bonuses and other benefits as part of the compensation package.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.