SAP

Technical Service Manager

SAP
Usaquén, Bogotá, Bogota, Colombia
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to SAP! We are a global leader in enterprise software solutions, dedicated to helping businesses of all sizes run better. We are currently seeking a highly skilled and motivated Technical Service Manager to join our team. As a Technical Service Manager, you will play a critical role in ensuring the success of our clients by providing expert technical support and guidance. We are looking for an individual who is passionate about technology, has a strong customer focus, and thrives in a fast-paced, dynamic environment. If you are a problem-solver with excellent communication and leadership skills, we want to hear from you. Read on to learn more about the qualifications and responsibilities for this exciting opportunity at SAP.

  1. Provide expert technical support to clients using SAP software solutions.
  2. Serve as the primary point of contact for clients, addressing their technical inquiries and issues in a timely and efficient manner.
  3. Analyze and troubleshoot complex technical problems, utilizing your deep understanding of SAP software and systems.
  4. Collaborate with cross-functional teams to resolve technical issues and ensure customer satisfaction.
  5. Develop and maintain strong relationships with clients, serving as their trusted advisor for technical matters.
  6. Proactively identify potential technical issues and provide recommendations for improvement to prevent future problems.
  7. Stay up-to-date with the latest SAP software updates and advancements, and effectively communicate them to clients.
  8. Lead and mentor a team of technical support specialists, providing guidance and support to ensure high-quality customer service.
  9. Develop and implement processes and procedures to streamline technical support operations.
  10. Act as a liaison between clients and internal SAP teams, advocating for clients' needs and priorities.
  11. Conduct performance evaluations and provide ongoing training and development opportunities for team members.
  12. Ensure adherence to service level agreements and continuously monitor and improve customer satisfaction metrics.
  13. Collaborate with sales and account management teams to identify opportunities for upselling and cross-selling technical services to clients.
  14. Represent SAP at industry events and conferences, showcasing our technical capabilities and expertise.
  15. Continuously seek ways to improve and innovate our technical services to better meet the evolving needs of our clients.
Where is this job?
This job is located at Usaquén, Bogotá, Bogota, Colombia
Job Qualifications

  • In-Depth Knowledge Of Sap Products And Services: A Technical Service Manager At Sap Should Have A Strong Understanding Of The Company's Products And Services, Including Their Functionalities, Capabilities, And Latest Updates.

  • Proficiency In Technical Troubleshooting: As A Technical Service Manager, One Should Possess Excellent Technical Troubleshooting Skills To Quickly Identify And Resolve Any Issues Or Problems Faced By Customers.

  • Strong Leadership And Management Abilities: This Role Requires The Ability To Lead And Manage A Team Of Technical Service Professionals, Ensuring Timely And Effective Delivery Of Services To Customers.

  • Excellent Communication And Interpersonal Skills: A Technical Service Manager Should Have Excellent Communication Skills To Effectively Interact With Customers, Understand Their Technical Concerns, And Provide Appropriate Solutions.

  • Project Management Expertise: With Multiple Projects And Tasks To Handle, A Technical Service Manager Should Have Excellent Project Management Skills To Ensure All Tasks Are Completed Efficiently And Within The Set Timelines. This Includes Resource Allocation, Task Delegation, And Risk Management.

Required Skills

  • Change Management

  • Project Management

  • Communication

  • Time Management

  • Team Management

  • Leadership

  • customer service

  • Analytical Thinking

  • Training and Development

  • Problem-Solving

  • Software Implementation

  • Technical Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

  • Decision-making

Compensation

According to JobzMall, the average salary range for a Technical Service Manager in Usaquén, Bogotá, Bogota, Colombia is between $4,000,000 to $6,000,000 COP per month (approximately $1,200 to $1,800 USD). This may vary depending on the specific company, industry, and experience level of the individual. Additionally, bonuses and other benefits may also be included in the compensation package.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 10th, 2025
Apply BeforeJune 21st, 2025
This job posting is from a verified source. 
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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