(Senior) User Assistance Developer in Cloud & Lifecycle Management
Welcome to SAP, a leading provider of enterprise software and solutions. We are seeking a talented (Senior) User Assistance Developer to join our team in the Cloud & Lifecycle Management department. As a User Assistance Developer, you will play a vital role in creating and maintaining user assistance content for our cloud-based products and solutions. Your creativity and technical expertise will help our customers effectively use and adopt our software. If you are passionate about simplifying complex technical information and have a strong background in cloud and lifecycle management, we encourage you to apply for this exciting opportunity. Join us and be a part of a dynamic team that is shaping the future of enterprise technology.
- Develop and maintain user assistance content for SAP's cloud-based products and solutions.
- Collaborate with cross-functional teams to understand product features and create user-friendly documentation and guides.
- Use your technical expertise and creativity to simplify complex technical information for our customers.
- Ensure that user assistance content is accurate, up-to-date, and follows SAP's style guidelines.
- Conduct user research to identify user needs and preferences, and incorporate them into user assistance content.
- Keep up-to-date with industry trends and best practices in user assistance and apply them to improve our user assistance content.
- Work closely with product development teams to understand upcoming features and updates, and create user assistance content accordingly.
- Participate in the development and maintenance of tools and processes for user assistance content creation and delivery.
- Collaborate with translation teams to ensure accurate and timely translation of user assistance content.
- Act as a subject matter expert on user assistance and provide guidance and support to other team members.
- Continuously gather feedback from customers and incorporate it into user assistance content to improve user experience.
- Contribute to the overall success of the Cloud & Lifecycle Management department by actively participating in team meetings and sharing your expertise.
- Stay organized and meet deadlines for the timely delivery of user assistance content.
- Proactively identify areas for improvement and propose solutions to enhance user assistance content and processes.
- Represent SAP as a user assistance expert in conferences, workshops, and other industry events.
Extensive Knowledge Of Cloud-Based Technologies: A Senior User Assistance Developer At Sap Should Have A Deep Understanding Of Cloud Computing And Related Technologies, Such As Infrastructure As A Service (Iaas), Platform As A Service (Paas), And Software As A Service (Saas). They Should Also Be Familiar With Cloud Deployment Models, Such As Public, Private, And Hybrid Clouds.
Experience With Lifecycle Management Processes: This Role Requires A Strong Understanding Of Software Development Lifecycle (Sdlc) Processes And Methodologies, Including Agile And Devops. The Candidate Should Be Able To Apply These Processes To The Development Of User Assistance Content For Cloud-Based Solutions.
Proficiency In Technical Writing And Communication: A Senior User Assistance Developer Should Have Excellent Writing Skills And Be Able To Effectively Communicate Complex Technical Information To A Variety Of Audiences. They Should Also Have Experience In Creating User-Focused Content, Such As User Guides, Tutorials, And Online Help.
Knowledge Of Sap Products And Solutions: Sap Offers A Wide Range Of Cloud-Based Products And Solutions, And A Senior User Assistance Developer Should Have A Good Understanding Of These Offerings. They Should Be Familiar With Sap's Cloud Platform, Sap Hana, As Well As Other Cloud-Based Solutions Such As Sap Successfactors And Sap Concur.
Strong Problem-Solving And Analytical Skills: In Addition To Technical Knowledge And Writing Skills, A Successful Candidate For This Role Should Possess Strong Problem-Solving And Analytical Skills. They Should Be Able To Quickly Identify And Troubleshoot Issues Related To User Assistance Content And Provide Effective Solutions. They Should Also Be Able To Analyze User Feedback And Data To Continuously Improve The Quality Of User Assistance Content.
Software Development
Knowledge Management
Information architecture
Agile Methodology
Content Creation
Technical Writing
Cloud Computing
Content Strategy
Documentation management
Training Materials
User Experience (UX)
Communication
Conflict Resolution
Leadership
Time management
creativity
flexibility
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a (Senior) User Assistance Developer in Cloud & Lifecycle Management in 1407 Sofia, Bulgaria is approximately €33,000 to €44,000 per year. This may vary depending on the specific company, years of experience, skills, and education level.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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