Senior Technical Service Manager

Welcome to SAP! We are a leading global technology company that helps businesses of all sizes thrive in the digital economy. We are seeking a highly experienced and motivated Senior Technical Service Manager to join our team and provide exceptional technical support to our customers. As a Senior Technical Service Manager, you will play a critical role in ensuring customer satisfaction and success by leading a team of technical experts and delivering high-quality service to our clients. You will have the opportunity to work with cutting-edge technology and make a significant impact on the success of our customers. We are looking for candidates with a strong technical background, excellent leadership skills, and a passion for providing exceptional customer service. If this sounds like you, we encourage you to apply and become a part of our dynamic and innovative team at SAP.

1. Lead a team of technical experts to provide exceptional technical support to our customers.
2. Ensure customer satisfaction and success by delivering high-quality service and resolving technical issues in a timely manner.
3. Utilize your strong technical background to understand and troubleshoot complex technical problems.
4. Act as the primary point of contact for escalated technical issues from customers and provide guidance and solutions.
5. Collaborate with other departments, such as sales and product development, to ensure effective communication and customer success.
6. Develop and maintain strong relationships with key customers to understand their needs and provide customized technical solutions.
7. Stay up-to-date with the latest technology and industry trends to continuously improve service delivery.
8. Train and mentor team members to enhance their technical skills and customer service abilities.
9. Monitor and analyze customer service metrics to identify areas for improvement and implement solutions.
10. Participate in cross-functional projects and initiatives to support the growth and success of the company.
11. Act as a leader and role model for the team, promoting a positive and collaborative work culture.
12. Represent the company in a professional and knowledgeable manner at industry events and conferences.
13. Proactively identify opportunities to improve processes and procedures to increase efficiency and customer satisfaction.
14. Adhere to company policies and procedures, and ensure the team does the same.
15. Take ownership of customer escalations and work towards quick and effective resolution.

According to JobzMall, the average salary range for a Senior Technical Service Manager in Chicago, IL 60606, USA is $120,000-$160,000 per year. This can vary depending on the specific company, industry, and level of experience of the individual.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.