Senior Technical Service Manager, Enterprise Cloud Services
Welcome to SAP, the world's leading provider of enterprise cloud services. We are seeking a highly skilled Senior Technical Service Manager to join our team and lead our enterprise cloud services division. As the Senior Technical Service Manager, you will play a critical role in driving the success and growth of our cloud services by delivering exceptional technical support and service to our valued clients. We are looking for a dynamic and knowledgeable individual with a strong background in technical service management and a passion for providing top-notch customer service. If you have the qualifications and experience we are looking for, we invite you to join us in shaping the future of enterprise cloud services at SAP.
- Develop and implement strategies to ensure the success and growth of the enterprise cloud services division
- Lead a team of technical service professionals and provide guidance, coaching and training as needed
- Serve as the main point of contact for clients, addressing their technical service needs and ensuring their satisfaction
- Collaborate with cross-functional teams to troubleshoot and resolve complex technical issues
- Monitor and analyze service metrics to identify areas for improvement and make recommendations for process enhancements
- Develop and maintain strong relationships with key stakeholders, including clients, partners and internal teams
- Stay up-to-date with industry trends and advancements in cloud technology to ensure SAP remains a leader in the market
- Manage the technical service budget and ensure resources are allocated effectively and efficiently
- Identify and implement innovative solutions to enhance the overall service experience for clients
- Regularly communicate with senior management to provide updates on service performance and escalate any critical issues
- Continuously review and improve service processes and workflows to drive efficiency and effectiveness.
Extensive Technical Knowledge And Experience In Cloud Computing: As A Senior Technical Service Manager For Enterprise Cloud Services At Sap, The Candidate Should Have A Deep Understanding Of Cloud Technologies, Including Infrastructure, Platform, And Software As A Service (Iaas, Paas, And Saas). They Should Have Hands-On Experience In Implementing And Managing Enterprise Cloud Solutions.
Strong Leadership And Project Management Skills: The Ideal Candidate Should Have A Proven Track Record Of Leading And Managing Technical Teams In Complex Cloud Projects. They Should Have Excellent Project Management Skills, Including The Ability To Set Goals, Prioritize Tasks, And Manage Resources Effectively.
Excellent Communication And Interpersonal Skills: As A Senior Technical Service Manager, The Candidate Will Be Responsible For Communicating With Various Stakeholders, Including Clients, Team Members, And Senior Management. Therefore, Strong Communication And Interpersonal Skills Are Essential For This Role.
Experience In Providing Technical Support And Troubleshooting: The Candidate Should Have Experience In Providing Technical Support And Troubleshooting For Enterprise Cloud Solutions. They Should Be Able To Identify And Resolve Technical Issues Quickly And Efficiently, Ensuring Minimal Disruption To Business Operations.
Knowledge Of Sap Products And Services: Sap Offers A Wide Range Of Products And Services, And The Ideal Candidate Should Have A Good Understanding Of These Offerings. They Should Be Knowledgeable About The Latest Developments And Updates In Sap's Cloud Solutions And Be Able To Provide Valuable Insights To Clients And Team Members.
Change Management
Project Management
Vendor Management
Technical Support
Problem Solving
customer service
Cloud Computing
Team Leadership
ITIL Framework
Infrastructure management
Service Management
service
Communication
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
collaboration
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Service Manager, Enterprise Cloud Services in Chicago, IL 60606, USA is $130,000 - $175,000 per year. This may vary depending on the specific company, experience level, and other factors.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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