Senior Technical Service Manager, Enterprise Cloud Services
Welcome to SAP, a global leader in enterprise cloud services. We are currently seeking a highly skilled and experienced Senior Technical Service Manager to join our team. As a Senior Technical Service Manager, you will play a crucial role in ensuring the success of our enterprise cloud services by providing technical expertise and leadership to our clients. This is an exciting opportunity for a motivated individual who is passionate about delivering exceptional customer service and driving innovation in the cloud services industry. To excel in this role, you must have a strong technical background, excellent communication and problem-solving skills, and a proven track record in managing complex technical projects. If you are ready to take your career to the next level and make a significant impact in the world of enterprise cloud services, we encourage you to apply for this position.
- Lead and manage a team of technical service professionals to provide excellent customer service and technical support to clients utilizing our enterprise cloud services.
- Develop and implement strategies for continuously improving the quality and efficiency of technical services provided to clients.
- Proactively identify and address potential technical issues and challenges to ensure the smooth operation of our enterprise cloud services.
- Serve as the primary point of contact for clients regarding technical concerns, escalations, and service requests.
- Collaborate with cross-functional teams, including sales, product development, and operations, to ensure a seamless customer experience.
- Conduct regular performance evaluations and provide coaching and feedback to team members to promote their professional growth and development.
- Stay updated on industry trends, advancements, and best practices to continuously enhance and innovate our technical services.
- Develop and maintain strong relationships with clients to understand their needs and provide customized technical solutions to meet their business requirements.
- Create and maintain technical documentation, including user guides, troubleshooting guides, and knowledge base articles, to support the efficient delivery of technical services.
- Monitor and analyze key performance metrics to identify areas for improvement and implement corrective actions to ensure service level agreements are met.
- Collaborate with the sales team to identify and pursue opportunities for upselling and cross-selling our enterprise cloud services to existing clients.
- Maintain a high level of professionalism and represent the company's values and brand at all times.
Extensive Experience In Managing Enterprise Cloud Services: The Ideal Candidate Should Have A Minimum Of 7-10 Years Of Experience In Managing Large-Scale Enterprise Cloud Services, With A Proven Track Record Of Success.
Strong Technical Background: A Senior Technical Service Manager Should Have A Deep Understanding Of Cloud Computing Technologies, Infrastructure, And Deployment Models, As Well As Experience With Virtualization, Storage, And Networking.
Leadership And Team Management Skills: This Role Requires Strong Leadership Skills To Manage A Team Of Technical Service Engineers And Ensure Smooth Delivery Of Services. Candidates Must Have A Proven Ability To Motivate, Mentor, And Develop Team Members.
Customer Focus And Communication Skills: As A Key Point Of Contact For Customers, The Senior Technical Service Manager Must Have Excellent Communication Skills And A Customer-Centric Approach. Experience In Managing Customer Relationships And Resolving Customer Issues Is Essential.
Project Management And Organizational Skills: The Ideal Candidate Should Have A Track Record Of Successfully Managing Multiple Projects Simultaneously, Ensuring Timely Delivery And Meeting Customer Requirements. Strong Organizational Skills And Attention To Detail Are Also Crucial For Success In This Role.
Change Management
Project Management
Vendor Management
Communication
Team Management
Leadership
customer service
ITIL Framework
Cloud architecture
Problem-Solving
Technical Expertise
Service Delivery
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Technical Service Manager, Enterprise Cloud Services in Toronto, ON M5K 1B7, Canada is between $120,000 to $150,000 per year. The actual salary may vary depending on the individual's experience, skills, and the company they work for.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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