Senior Technical Service Manager, Enterprise Cloud Services

At SAP, we are looking for an experienced Senior Technical Service Manager, Enterprise Cloud Services to lead our Cloud Services team. Our ideal candidate is a highly organized and detail-oriented professional with a strong technical background, excellent problem-solving skills, and a passion for customer satisfaction.We are looking for a leader who has extensive experience in enterprise cloud service delivery and management, as well as a deep understanding of cloud architecture, security, and agile methodologies. The successful candidate will be adept at building and leading a high-performing team and developing robust processes and strategies for providing technical support and service.A successful Senior Technical Service Manager, Enterprise Cloud Services will possess a combination of the following qualifications: • Bachelor's degree or higher in Computer Science, Information Systems, or a related field• At least five years of experience in enterprise cloud service delivery and management• Proven ability to lead a technical team and develop and implement technical service strategies• In-depth understanding of cloud architectures, security, and agile methodologies• Excellent problem-solving skills and customer service orientation• Strong communication and organizational skillsIf you have the qualifications and a passion for excellence, we invite you to join our team and help us deliver world-class cloud services!

Responsibilities:

1. Lead and manage the Cloud Services team, ensuring quality service delivery and customer satisfaction.
2. Develop and implement technical service strategies and robust processes for delivering cloud services.
3. Ensure that cloud architecture, security, and agile methodologies are adhered to.
4. Monitor and review the technical service delivery team's performance.
5. Troubleshoot and resolve technical issues, as needed.
6. Monitor industry trends and best practices to ensure the team is up-to-date on the latest technologies.
7. Establish relationships with key stakeholders and maintain open lines of communication.
8. Provide coaching and professional development to team members.
9. Manage team budgets and resources.
10. Monitor service level agreements and ensure compliance.

According to JobzMall, the average salary range for a Senior Technical Service Manager, Enterprise Cloud Services in Palo Alto, CA, USA is between $129,999 and $204,999 per year. The exact salary depends on the particular company and the candidate’s experience and qualifications.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.