SAP

Senior Support Engineer for SAP Technology

SAP
Sandton, 2148, South Africa
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you ready for an exciting career opportunity at SAP as a Senior Support Engineer for SAP Technology? As a global leader in enterprise software, SAP is looking for a highly skilled and motivated individual to join our team. In this role, you will utilize your expertise in SAP technology to provide top-notch support to our customers. We are seeking a candidate who is dedicated, customer-focused, and has a passion for problem-solving. If you have a strong background in SAP technology and are looking for a challenging and rewarding role, we encourage you to apply for this position.

  1. Provide expert-level support to customers using SAP technology.
  2. Troubleshoot and resolve complex issues related to SAP technology.
  3. Serve as a subject matter expert for all SAP technology products.
  4. Collaborate with cross-functional teams to identify and resolve customer issues.
  5. Maintain a high level of customer satisfaction by ensuring timely and effective resolutions.
  6. Continuously improve and enhance support processes and procedures.
  7. Stay up-to-date with the latest developments in SAP technology.
  8. Train and mentor junior support engineers.
  9. Communicate technical information and solutions to customers in a clear and concise manner.
  10. Act as a liaison between customers and other departments within SAP.
  11. Proactively identify and address potential issues before they escalate.
  12. Manage multiple priorities and tasks in a fast-paced environment.
  13. Participate in on-call rotation for after-hours support.
  14. Collaborate with development teams to provide feedback and suggestions for product improvements.
  15. Adhere to company policies and procedures.
Where is this job?
This job is located at Sandton, 2148, South Africa
Job Qualifications

  • Extensive Experience With Sap Technology: The Senior Support Engineer Should Have A Deep Understanding Of Sap Products And Solutions, Including Sap Hana, S/4Hana, And Other Related Technologies. They Should Be Able To Troubleshoot Complex Issues And Provide Effective Solutions To Customers.

  • Strong Technical Skills: The Candidate Should Have A Strong Background In Software Development, Database Management, And System Administration. They Should Be Proficient In Programming Languages Such As Java, Abap, And Sql, And Have Experience With Tools Like Sap Solution Manager And Sap Hana Studio.

  • Excellent Communication Skills: The Senior Support Engineer Will Be Working Closely With Customers, And Therefore Should Have Excellent Communication Skills. They Should Be Able To Explain Technical Concepts In A Clear And Concise Manner And Build Strong Relationships With Customers.

  • Problem-Solving Abilities: As A Senior Support Engineer, The Candidate Should Possess Strong Problem-Solving Skills And Be Able To Think Creatively To Find Solutions To Complex Technical Issues. They Should Also Have A Proactive Approach To Troubleshooting And Be Able To Work Under Pressure To Meet Tight Deadlines.

  • Team Management Experience: The Ideal Candidate Should Have Experience In Managing A Team Of Support Engineers And Driving Them Towards Success. They Should Be Able To Mentor And Train Junior Team Members And Have The Ability To Work Collaboratively With Cross-Functional Teams To Deliver Results.

Required Skills

  • Change Management

  • Project Management

  • Incident Management

  • Root Cause Analysis

  • Performance tuning

  • System configuration

  • Technical Documentation

  • Database administration

  • Technical Troubleshooting

  • SAP Implementation

  • System Upgrades

  • Knowledge

Soft Skills

  • Communication

  • Conflict Resolution

  • Customer Service

  • Emotional Intelligence

  • Leadership

  • Time management

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Senior Support Engineer for SAP Technology in Sandton, 2148, South Africa is between 600,000 to 900,000 South African Rand per year. This may vary depending on factors such as the specific company, years of experience, and additional certifications or skills.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 11th, 2025
Apply BeforeJuly 20th, 2025
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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