Senior IT Operations Architect - De-Escalation Lead

Are you a highly skilled IT professional with a passion for problem-solving and team leadership? Do you thrive in fast-paced environments and excel at managing complex technical issues? If so, we have an exciting opportunity for you to join our team as a Senior IT Operations Architect - De-Escalation Lead at SAP.As a De-Escalation Lead, you will play a critical role in ensuring the smooth operation of our IT systems and services. You will be responsible for leading a team of IT experts in identifying and resolving complex technical issues, as well as driving continuous improvement initiatives to enhance our operational efficiency.To be successful in this role, you must have extensive experience in IT operations and a strong understanding of system architecture. You should be a natural problem-solver with excellent communication and interpersonal skills, and a proven track record of effectively leading and motivating a team.If you are ready for a new challenge and have a drive for delivering exceptional results, we invite you to apply for this position and join our dynamic and innovative team at SAP.

1. Lead and manage a team of IT experts to ensure the smooth operation of IT systems and services.
2. Identify and resolve complex technical issues in a timely and efficient manner.
3. Develop and implement processes and procedures to improve operational efficiency.
4. Collaborate with cross-functional teams to troubleshoot and resolve technical issues.
5. Stay current with industry trends and best practices to continuously improve IT operations.
6. Develop and maintain technical documentation, including standard operating procedures and troubleshooting guides.
7. Provide technical guidance and mentorship to team members.
8. Monitor system performance and proactively identify potential issues or areas for improvement.
9. Manage and prioritize multiple tasks and projects in a fast-paced environment.
10. Communicate effectively with stakeholders at all levels to provide updates on technical issues and resolution plans.
11. Act as a liaison between IT and other departments to address and resolve technical issues.
12. Develop and maintain relationships with external vendors to ensure timely and effective resolution of technical issues.
13. Train team members on new technologies and processes to enhance their skills and knowledge.
14. Drive continuous improvement initiatives to optimize IT operations and increase efficiency.
15. Stay updated on company policies and procedures related to IT operations and ensure team compliance.
16. Conduct performance evaluations and provide feedback and coaching to team members.
17. Identify and address any training or development needs within the team.
18. Participate in strategic planning and decision-making for IT operations.
19. Collaborate with other senior IT leaders to ensure alignment and consistency across the organization.
20. Maintain a high level of professionalism and act as a role model for the team.

According to JobzMall, the average salary range for a Senior IT Operations Architect - De-Escalation Lead in Valle del Campestre, 66265 San Pedro Garza García, N.L., Mexico is $80,000-$120,000 USD per year. This may vary based on the specific company, experience level, and other factors.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.