Senior Customer Success Manager - SAP BTP

Are you a driven and experienced Customer Success Manager looking for a new challenge? Do you have a passion for building strong relationships with clients and ensuring their success with SAP's innovative technologies? Look no further, as we are currently seeking a Senior Customer Success Manager to join our team at SAP!In this role, you will be responsible for managing and growing relationships with our most strategic customers using SAP Business Technology Platform (BTP). You will act as a trusted advisor, collaborating with clients to understand their business needs and providing guidance on how to best utilize our solutions to achieve their goals.To excel in this position, you will need to have a strong understanding of SAP's BTP offerings and a proven track record of managing and driving customer success. Additionally, you should possess excellent communication and interpersonal skills to effectively engage and influence stakeholders at all levels.If you are a self-motivated, results-driven individual with a passion for delivering exceptional customer experiences, we would love to hear from you. Join us at SAP and be a part of a dynamic, innovative, and diverse team dedicated to empowering businesses through the power of technology.

1. Manage and grow relationships with strategic customers using SAP's Business Technology Platform (BTP).
2. Act as a trusted advisor for clients, understanding their business needs and providing guidance on how to best utilize SAP's solutions to achieve their goals.
3. Collaborate with clients to develop long-term success plans and proactively identify opportunities for growth and expansion.
4. Serve as the main point of contact for clients, fostering strong and positive relationships to ensure customer satisfaction and retention.
5. Continuously monitor and analyze customer data to identify potential risks and opportunities for improvement.
6. Provide regular updates and reports to internal stakeholders on the status of customer relationships and success metrics.
7. Work closely with cross-functional teams to deliver exceptional customer experiences and ensure timely resolution of any issues or concerns.
8. Stay up-to-date on SAP's BTP offerings and industry trends to effectively advise and consult with clients.
9. Identify and pursue opportunities for upselling and cross-selling SAP's products and services to existing customers.
10. Collaborate with sales teams to support new customer acquisition and onboarding.
11. Serve as a mentor and coach to other customer success team members, sharing best practices and driving a culture of continuous improvement.
12. Attend conferences, events, and industry forums to network, promote SAP's solutions, and gather insights on customer needs and preferences.
13. Contribute to the development of customer success strategies and initiatives to drive overall customer satisfaction and retention.
14. Demonstrate a strong commitment to customer success and act as a customer advocate within the organization.
15. Adhere to all company policies, procedures, and ethical standards to maintain a high level of professionalism and trust with clients.

According to JobzMall, the average salary range for a Senior Customer Success Manager - SAP BTP in Chicago, IL, USA is $120,000 - $145,000 per year. This can vary depending on factors such as experience, qualifications, and the specific company or organization.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.