Senior Customer Success Manager-CX, Korea
Welcome to SAP, a world-renowned leader in enterprise software solutions. We are in search of a highly experienced and results-driven Senior Customer Success Manager-CX to join our team in Korea. As a Senior Customer Success Manager, you will be responsible for driving customer success and satisfaction by developing and maintaining strong relationships with our clients. Your expertise in CX solutions and your passion for delivering exceptional customer experiences will be crucial in helping our customers achieve their business objectives. We are looking for a self-motivated and dynamic individual who is dedicated to elevating customer success and has a proven track record of success in customer-facing roles. If you are ready to take on this exciting challenge, we welcome you to apply and join our team at SAP.
- Develop and maintain strong relationships with clients to drive customer success and satisfaction.
- Utilize expertise in CX solutions to identify and address customer needs and challenges.
- Collaborate with cross-functional teams to deliver exceptional customer experiences.
- Work with clients to understand their business objectives and provide solutions that align with their goals.
- Monitor and analyze customer data to identify areas for improvement and proactively address potential issues.
- Serve as the main point of contact for clients, providing timely and effective communication.
- Develop and implement customer success plans to ensure long-term success and retention.
- Conduct regular business reviews with clients to review progress and identify areas for growth.
- Identify and pursue upsell and cross-sell opportunities to increase revenue and customer satisfaction.
- Stay up-to-date on industry trends and best practices to continuously improve our customer success strategies.
- Coach and mentor junior members of the customer success team.
- Utilize strong project management skills to ensure successful delivery of customer solutions.
- Collaborate with sales and marketing teams to drive customer engagement and advocacy.
- Represent SAP in a professional and positive manner at all times.
- Continuously seek out ways to improve and enhance the customer experience.
Strong Understanding Of Customer Success Principles: A Successful Senior Customer Success Manager-Cx Must Possess A Deep Understanding Of Customer Success Principles, Including Customer Lifecycle Management, Customer Journey Mapping, And Customer Retention Strategies.
Excellent Communication And Interpersonal Skills: This Role Involves Working Closely With Customers And Internal Teams, So Excellent Communication And Interpersonal Skills Are Crucial. The Senior Customer Success Manager-Cx Must Be Able To Effectively Communicate With Stakeholders At All Levels, Build Relationships, And Resolve Conflicts.
Experience In The Cx Industry: Candidates For This Role Should Have A Strong Background In The Customer Experience (Cx) Industry, With Experience In Customer Success, Account Management, Or Customer Service. They Should Have A Thorough Understanding Of Cx Trends, Best Practices, And Technologies.
Proven Track Record Of Driving Customer Success: The Ideal Candidate Should Have A Track Record Of Successfully Managing A Portfolio Of Customers And Helping Them Achieve Their Desired Outcomes. They Should Be Able To Demonstrate Their Ability To Drive Customer Success And Deliver Tangible Results.
Fluency In Korean And English: As This Role Is Based In Korea, Fluency In Korean And English Is A Must. The Senior Customer Success Manager-Cx Will Be Responsible For Managing Relationships With Korean-Speaking Customers, As Well As Collaborating With Global Teams, So Proficiency In Both Languages Is Essential.
Strategic Planning
Data Analysis
Account Management
Communication
Time Management
Negotiation
Leadership
customer satisfaction
Problem-Solving
Cross-Functional Collaboration
Relationship-Building
Technical Knowledge
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Senior Customer Success Manager-CX, Korea in Seoul, South Korea is ₩50,000,000-₩80,000,000 per year. This can vary based on factors such as experience, skills, and company size.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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