Senior Client Delivery Manager - ECS
Are you a highly motivated and experienced professional with a passion for delivering exceptional client service? Do you thrive in a fast-paced and dynamic environment? If so, we have an exciting opportunity for you to join our team at SAP as a Senior Client Delivery Manager for our Enterprise Cloud Services (ECS) division. In this role, you will play a critical role in ensuring the successful delivery of our cloud services to our clients, driving customer satisfaction and long-term partnerships. We are seeking a results-driven individual with strong leadership skills and a proven track record in managing complex client relationships. If you are ready for a new challenge and want to be part of a global leader in technology, then we want to hear from you. Read on to learn more about this exciting opportunity and how you can become a key player on our team.
- Oversee the successful delivery of cloud services to clients, ensuring high levels of customer satisfaction and retention.
- Develop and maintain strong relationships with clients, acting as their main point of contact and trusted advisor.
- Lead a team of delivery managers to effectively execute on project plans and meet client expectations.
- Monitor and report on key performance indicators, identifying areas for improvement and implementing corrective actions as needed.
- Collaborate with cross-functional teams to ensure seamless delivery of services, including sales, technical support, and operations.
- Proactively identify opportunities for upselling and expanding services to existing clients.
- Develop and maintain a deep understanding of the cloud services industry and keep up-to-date with market trends.
- Drive continuous improvement initiatives to optimize processes and enhance the overall client experience.
- Communicate effectively with clients, providing regular updates and addressing any concerns or issues promptly.
- Mentor and coach team members to develop their skills and promote a culture of high performance and accountability.
- Collaborate with senior leadership to develop strategies for achieving business objectives and driving growth.
- Stay updated on industry best practices and share knowledge and insights with the team.
- Travel to client locations as needed to ensure successful project delivery and maintain strong relationships.
Strong Project Management Skills: A Senior Client Delivery Manager At Sap Must Possess Exceptional Project Management Skills, Including The Ability To Plan, Execute, And Monitor Complex Projects With Multiple Stakeholders And Deliver Them Within Budget And Timeline.
Extensive Experience In Client Relationship Management: The Ideal Candidate For This Position Should Have A Minimum Of 8-10 Years Of Experience In Client Relationship Management, Preferably In The Technology Industry. They Should Have A Proven Track Record Of Successfully Managing And Strengthening Client Relationships And Delivering High Levels Of Customer Satisfaction.
In-Depth Knowledge Of Sap Solutions: As A Senior Client Delivery Manager, It Is Essential To Have A Thorough Understanding Of Sap's Product Portfolio And Solutions. This Includes Knowledge Of Sap's Cloud-Based Solutions, Such As Sap S/4Hana, Sap Successfactors, And Sap Ariba, As Well As On-Premises Solutions.
Excellent Communication And Leadership Skills: The Role Of A Senior Client Delivery Manager Requires Exceptional Communication Skills To Effectively Communicate With Clients, Internal Teams, And Senior Management. They Should Also Possess Strong Leadership Skills To Lead And Motivate Their Team To Deliver High-Quality Results.
Ability To Drive Business Growth: A Senior Client Delivery Manager Should Have A Strategic Mindset And The Ability To Identify And Capitalize On Business Growth Opportunities. They Should Have Experience In Developing And Executing Account Plans, Identifying New Business Opportunities, And Expanding Existing Accounts To Drive Revenue Growth.
Risk Management
Business Analysis
Change Management
Strategic Planning
Project Management
Communication
Contract Negotiation
Budget management
Team Leadership
Stakeholder management
Resource allocation
Client Relationship
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Senior Client Delivery Manager - ECS in Houston, TX 77098, USA is $110,000-$140,000 per year. However, this can vary depending on factors such as the specific company, years of experience, and additional skills and qualifications.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started