Senior Client Delivery Manager
Welcome to SAP, the world's leading provider of business software solutions. As a Senior Client Delivery Manager, you will play a crucial role in ensuring the successful implementation and delivery of our innovative products to our clients. We are seeking a dedicated and experienced professional who is passionate about driving customer success and has a strong understanding of project management and delivery processes. If you thrive in a fast-paced, collaborative environment and are committed to delivering exceptional results, we want you to join our team!
- Lead and manage the delivery of SAP's business software solutions to our clients.
- Develop and maintain strong relationships with clients to understand their needs and ensure their satisfaction with our products.
- Collaborate with cross-functional teams and stakeholders to define project scope, timelines, and deliverables.
- Develop project plans, track progress, and identify and mitigate risks to ensure timely and successful delivery.
- Manage project budgets and resources effectively to meet project goals and objectives.
- Serve as the main point of contact for clients during project delivery, providing regular updates and addressing any concerns or issues that may arise.
- Conduct regular project status meetings with clients and internal teams to ensure alignment and progress towards project goals.
- Ensure that project deliverables meet quality standards and are delivered on time and within budget.
- Act as a mentor and coach to junior team members, providing guidance and support as needed.
- Continuously assess and improve delivery processes to increase efficiency and customer satisfaction.
- Stay updated on industry trends and best practices to provide innovative solutions and drive customer success.
- Communicate effectively with all levels of the organization, including senior management, to provide project updates and escalate any issues or concerns.
- Collaborate with sales teams to identify new business opportunities and support the development of proposals and client presentations.
- Uphold SAP's values and represent the company in a professional and ethical manner at all times.
Extensive Experience In Project Management: A Senior Client Delivery Manager At Sap Should Have A Proven Track Record Of Successfully Managing And Delivering Complex Projects To Clients. This Includes Experience In Creating Project Plans, Managing Timelines, And Ensuring Delivery Within Budget And Scope.
Strong Communication And Stakeholder Management Skills: The Role Of A Senior Client Delivery Manager Requires Constant Communication With Clients, Internal Teams, And Other Stakeholders. It Is Essential To Have Excellent Communication Skills To Effectively Manage Expectations, Resolve Conflicts, And Build Strong Relationships With Clients.
In-Depth Knowledge Of Sap Solutions: As A Senior Client Delivery Manager At Sap, One Should Have A Deep Understanding Of The Company's Products And Services. This Includes Knowledge Of Sap's Cloud Solutions, Enterprise Resource Planning (Erp) Systems, And Other Business Applications. This Knowledge Is Crucial In Providing Clients With The Best Solutions To Meet Their Specific Needs.
Leadership And Team Management Abilities: A Senior Client Delivery Manager Should Possess Strong Leadership Skills To Effectively Lead And Motivate A Team Of Project Managers And Consultants. This Includes Setting Clear Goals, Providing Guidance And Support, And Ensuring The Team's Overall Success.
Proven Customer Success Record: Sap Places A Strong Emphasis On Customer Success, And A Senior Client Delivery Manager Should Have A Proven Record Of Delivering Successful Projects And Achieving High Client Satisfaction. This Includes The Ability To Identify And Understand Customer Needs, Provide Innovative Solutions, And Establish Long-Term Partnerships With Clients.
Business Analysis
Change Management
Strategic Planning
Project Management
Contract Negotiation
Budget management
Agile Methodology
Team Leadership
Risk assessment
Client Relationship Management
Stakeholder Communication
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Positive Attitude
Adaptability
Problem-Solving
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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