
Senior Account Executive - Customer Experience - CX
Are you a skilled and experienced sales professional looking for your next challenge? Do you have a passion for providing exceptional customer experiences and driving business growth? If so, we have an exciting opportunity for you as a Senior Account Executive at SAP. In this role, you will play a crucial role in building and maintaining strong relationships with our customers, while driving revenue and promoting our customer experience solutions. We are seeking a dynamic and driven individual with a proven track record in sales and a deep understanding of customer experience strategies. If you are a self-motivated and results-oriented individual with a passion for delivering outstanding customer service, we want to hear from you!
- Build and maintain strong relationships with customers to ensure customer satisfaction and retention.
- Drive revenue growth through effective sales strategies and techniques.
- Promote and sell SAP's customer experience solutions to potential and existing clients.
- Develop and maintain a deep understanding of customer experience strategies and industry trends.
- Utilize effective communication and negotiation skills to successfully close deals and meet sales targets.
- Collaborate with internal teams to ensure a seamless customer experience and timely delivery of solutions.
- Continuously assess and identify opportunities for business growth and expansion.
- Provide exceptional customer service and support to maintain long-term relationships with clients.
- Keep up-to-date with industry developments and competitor activities to inform sales strategies.
- Create and deliver presentations, proposals, and contracts to potential clients.
- Meet and exceed sales targets and KPIs set by the company.
- Maintain accurate and up-to-date records of sales activities and customer information in the company's CRM system.
- Act as a brand ambassador for SAP, representing the company's values and mission in all interactions with clients.
- Mentor and support junior sales team members to achieve their goals and develop their skills.
- Continuously seek ways to improve sales processes and procedures for maximum efficiency and effectiveness.
Proven Experience In Developing And Implementing Successful Customer Experience Strategies For Large Enterprise Clients.
Strong Understanding Of Customer Journey Mapping And Customer Segmentation Techniques.
Excellent Communication And Interpersonal Skills To Build And Maintain Relationships With Key Stakeholders.
Extensive Knowledge Of Sap Products And Solutions, As Well As The Ability To Understand And Articulate Complex Technical Concepts.
Demonstrated Success In Driving Revenue Growth And Achieving Sales Targets Within A Customer Experience Or Cx-Related Role.
Communication Skills
Data Analysis
Product knowledge
Relationship Management
Consultative selling
Customer engagement
Sales Strategy
solution-oriented
Cross-Functional Collaboration
Account Growth
Client Acquisition
Communication
Conflict Resolution
Decision Making
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Senior Account Executive - Customer Experience - CX in 08019 Barcelona, Spain is €46,000-€60,000 per year. However, this can vary greatly depending on factors such as the company, industry, and level of experience of the individual. Additionally, benefits and bonuses may also be included in the overall compensation package.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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