SAP Signavio Senior Support Engineer

Welcome to the SAP Signavio team! We are a thriving community of professionals dedicated to providing top-notch support for our clients. As a Senior Support Engineer, you will play a crucial role in ensuring the success of our customers by providing technical expertise and troubleshooting assistance for our SAP Signavio platform. We are seeking a highly skilled and motivated individual with a passion for problem-solving and a strong background in SAP technology. If you have a customer-centric mindset and thrive in a fast-paced environment, we want you on our team. Join us and be a part of shaping the future of SAP Signavio!

1. Provide technical support: You will be responsible for providing technical support to our clients using the SAP Signavio platform. This includes troubleshooting technical issues, identifying root causes, and finding solutions to ensure the smooth functioning of our platform.
2. Act as a subject matter expert: As a Senior Support Engineer, you will be expected to have a deep understanding of SAP technology and the Signavio platform. You will act as a subject matter expert and provide guidance and support to both clients and team members.
3. Resolve customer issues: You will be the first point of contact for our clients when they encounter technical issues. Your main responsibility will be to effectively and efficiently resolve these issues to ensure customer satisfaction.
4. Collaborate with cross-functional teams: You will work closely with other teams within the organization, such as product development and sales, to provide a seamless support experience for our clients. This will require effective communication and collaboration skills.
5. Continuously improve processes: As a member of the SAP Signavio team, you will be expected to constantly evaluate and improve our support processes. This includes identifying areas for improvement and implementing solutions to enhance the overall support experience for our clients.
6. Stay updated on SAP technology: The SAP technology landscape is constantly evolving, and it will be your responsibility to stay updated on the latest developments and updates. This will ensure that you are equipped with the knowledge and skills to provide the best support to our clients.
7. Maintain customer-centric mindset: Our clients are at the heart of everything we do, and it will be your responsibility to maintain a customer-centric mindset in all your interactions. This involves actively listening to their needs and concerns and finding solutions to meet their requirements.
8. Handle escalations: In case of complex technical issues, you will be responsible for escalating them to the appropriate teams and managing the resolution process until the issue is resolved to the client's satisfaction.
9. Mentor junior team members: As a senior member of the team, you will

According to JobzMall, the average salary range for a SAP Signavio Senior Support Engineer in Southbank VIC 3006, Australia is between $120,000 - $150,000 per year. However, this can vary depending on factors such as experience, education, and specific job responsibilities.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.