SAP Sales and Service Cloud Technical Consultant, CX Services
Are you an experienced SAP professional looking to take your career to the next level? Do you have a strong technical background and a passion for delivering exceptional customer experiences? If so, then we have an exciting opportunity for you!We are looking for a SAP Sales and Service Cloud Technical Consultant to join our CX Services team at SAP. As a member of our team, you will play a critical role in implementing and optimizing SAP Sales and Service Cloud solutions for our clients. Your technical expertise and customer-centric mindset will be essential in helping us deliver top-notch service and drive business success for our clients.If you are a highly motivated individual with a proven track record in SAP implementation and a desire to make an impact, then we want to hear from you! Join us as we transform the way our clients engage with their customers and drive business growth.
- Lead and support the implementation of SAP Sales and Service Cloud solutions for clients, utilizing your technical expertise to ensure a successful and efficient project delivery.
- Collaborate with cross-functional teams to gather client requirements and design customized solutions that meet their business needs.
- Conduct technical assessments and provide recommendations for optimizing existing SAP systems.
- Troubleshoot and resolve technical issues that arise during implementation or post-implementation.
- Act as a subject matter expert for SAP Sales and Service Cloud, staying up-to-date on the latest updates and features.
- Train and educate clients on how to effectively use SAP Sales and Service Cloud to improve their customer experiences.
- Provide ongoing support and maintenance for SAP Sales and Service Cloud solutions, including bug fixes, upgrades, and enhancements.
- Communicate and coordinate with clients, project managers, and other team members to ensure timely and successful project delivery.
- Document project deliverables, including technical specifications, configurations, and user guides.
- Continuously improve and optimize processes and procedures related to SAP Sales and Service Cloud implementation and support.
- Stay informed about industry trends and best practices, and make recommendations for incorporating them into our services.
- Act as a mentor and coach to other team members, sharing your knowledge and expertise to help them grow.
- Collaborate with sales teams to identify new opportunities and support pre-sales activities.
- Maintain a high level of customer satisfaction by providing exceptional service and building strong relationships with clients.
- Adhere to project timelines and budgets, ensuring that all deliverables are completed on time and within scope.
Strong Knowledge Of Sap Sales And Service Cloud: A Qualified Sap Sales And Service Cloud Technical Consultant Should Have A Strong Understanding And Experience Working With The Sap Sales And Service Cloud Platform, Including Configuration, Customization, And Integration With Other Sap Solutions.
Technical Expertise: The Candidate Should Have In-Depth Technical Expertise In Sap Sales And Service Cloud, Including Proficiency In Programming Languages Such As Java, Javascript, And Html. They Should Also Have Experience With Web Services, Apis, And Data Migration.
Customer Experience (Cx) Knowledge: As The Role Involves Providing Cx Services, The Candidate Should Have A Deep Understanding Of Customer Experience Principles And Strategies. They Should Also Possess Knowledge Of Sap Cx Solutions And How They Can Be Leveraged To Enhance Customer Experience.
Project Management Skills: A Sap Sales And Service Cloud Technical Consultant Should Have Experience In Managing End-To-End Implementation Projects, Including Scoping, Planning, Execution, And Testing. They Should Also Possess Excellent Communication And Stakeholder Management Skills.
Team Player: Working As Part Of A Team Is Crucial In The Role Of A Sap Sales And Service Cloud Technical Consultant. The Candidate Should Be A Collaborative And Team-Oriented Individual, Able To Work Effectively With Cross-Functional Teams And Build Strong Working Relationships With Clients.
Software Development
Project Management
customer service
Analytics
Business process analysis
Data migration
Problem-Solving
Cloud integration
Solution Architecture
Technical Expertise
User Training
Crm Customization
Communication
Conflict Resolution
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a SAP Sales and Service Cloud Technical Consultant, CX Services in Vancouver, BC, Canada is between $90,000 and $120,000 per year. This salary range can vary depending on factors such as experience, skills, and the specific company hiring for the role. Additionally, bonuses and benefits may also be included in the overall compensation package.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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