SAP

SAP NS2 Technical Quality Manager / Support Architect - MaxSecure

SAP
Newtown Square, PA 19073, USA
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Welcome to SAP NS2, the leading provider of enterprise software solutions for the national security and defense industry. We are seeking a highly skilled and motivated Technical Quality Manager/Support Architect - MaxSecure to join our team and ensure the successful implementation and ongoing support of our critical SAP NS2 solutions. As a Technical Quality Manager/Support Architect, you will play a crucial role in maintaining the highest level of quality for our MaxSecure platform through your technical expertise and leadership. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and has a strong background in SAP security and technical support. If you are a driven and dedicated individual with a desire to make a difference in the national security space, we encourage you to apply for this position.

  1. Oversee the successful implementation and ongoing support of SAP NS2's MaxSecure platform.
  2. Ensure the highest level of quality for the MaxSecure platform through technical expertise and leadership.
  3. Collaborate with cross-functional teams to identify and resolve technical issues and ensure timely delivery of solutions.
  4. Act as a subject matter expert for SAP security and technical support, providing guidance and support to team members and clients.
  5. Develop and implement quality assurance processes and procedures to ensure the reliability and accuracy of the MaxSecure platform.
  6. Monitor and track metrics related to the performance and functionality of the MaxSecure platform, and use data to drive improvements.
  7. Lead and mentor a team of technical support specialists, providing guidance and training to ensure exceptional customer service.
  8. Stay up-to-date with industry trends and advancements in SAP security and technical support, and make recommendations for implementation within the MaxSecure platform.
  9. Act as the main point of contact for client escalations, ensuring timely resolution of issues and maintaining strong client relationships.
  10. Collaborate with product development teams to provide feedback and suggestions for enhancements and updates to the MaxSecure platform.
Where is this job?
This job is located at Newtown Square, PA 19073, USA
Job Qualifications

  • Extensive Experience With Sap Ns2 Products: The Ideal Candidate Should Have A Deep Understanding Of Sap Ns2 Products And Technologies, Including Maxsecure. They Should Also Have Experience In Implementing And Managing These Products In A Technical Quality Management Role.

  • Strong Technical Expertise: A Technical Quality Manager / Support Architect Must Possess A Strong Technical Background And Knowledge Of Enterprise Architecture, Systems Integration, And Application Development. They Should Also Have Experience In Troubleshooting And Resolving Complex Technical Issues.

  • Project Management Skills: This Role Requires The Candidate To Have Excellent Project Management Skills, Including The Ability To Plan, Organize, And Manage Multiple Projects Simultaneously. They Should Also Have Experience In Leading Cross-Functional Teams And Managing Project Timelines And Budgets.

  • Communication And Collaboration Skills: The Candidate Must Have Excellent Communication And Collaboration Skills To Effectively Work With Cross-Functional Teams, Stakeholders, And Clients. They Should Also Have Experience In Presenting Technical Information To Non-Technical Audiences.

  • Certifications And Education: The Ideal Candidate Should Hold Relevant Certifications In Sap Ns2 Products And Technologies, As Well As A Degree In Computer Science, Information Technology, Or A Related Field. Additional Certifications In Project Management, Itil, Or Other Relevant Areas Would Be Considered A Plus.

Required Skills

  • Software Development

  • Project Planning

  • Communication

  • Quality Management

  • Analytical Thinking

  • Performance optimization

  • Team Leadership

  • Problem-Solving

  • System integration

  • Technical Expertise

  • Sap Solutions

  • Support Architecture

Soft Skills

  • Communication

  • Conflict Resolution

  • Emotional Intelligence

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a SAP NS2 Technical Quality Manager / Support Architect - MaxSecure in Newtown Square, PA 19073, USA is between $115,000-$145,000 per year. This range can vary depending on factors such as experience, education, and skills.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 14th, 2025
Apply BeforeJune 21st, 2025
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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