SAP

SAP Concur: Care Services Associate

SAP
Makati, Metro Manila, Philippines
Full-TimeDepends on ExperienceEntry LevelHigh school or equivalent
Job Description

Welcome to SAP Concur, the leading provider of integrated travel and expense management solutions for businesses of all sizes. We are seeking a highly motivated and customer-focused individual to join our team as a Care Services Associate. In this role, you will play a crucial part in providing exceptional support and service to our clients, ensuring their satisfaction with our products and services. If you have a passion for helping others, a strong attention to detail, and excellent communication skills, we want to hear from you! Join us at SAP and be a part of our dynamic and innovative team.

  1. Provide exceptional customer service to clients using SAP Concur's travel and expense management solutions.
  2. Act as the first point of contact for clients, addressing inquiries and concerns in a professional and timely manner.
  3. Demonstrate a thorough understanding of SAP Concur's products and services to effectively assist clients.
  4. Troubleshoot and resolve technical issues related to the use of SAP Concur's products.
  5. Build strong relationships with clients by maintaining a positive and helpful attitude.
  6. Collaborate with other teams within SAP Concur to ensure a smooth and seamless customer experience.
  7. Document and track customer interactions, including inquiries, issues, and resolutions.
  8. Continuously seek opportunities to improve the customer experience and provide feedback to the appropriate teams.
  9. Stay up-to-date on industry trends and advancements in SAP Concur's solutions to better serve clients.
  10. Adhere to company policies and procedures, including maintaining confidentiality of client information.
  11. Meet or exceed performance metrics, including response time, customer satisfaction, and resolution rate.
  12. Participate in training and development programs to enhance skills and knowledge.
  13. Contribute to a positive and collaborative team environment.
  14. Represent SAP Concur in a professional and positive manner at all times.
  15. Embrace and promote SAP Concur's values, culture, and mission.
Where is this job?
This job is located at Makati, Metro Manila, Philippines
Job Qualifications

  • Strong Customer Service Skills: A Sap Concur: Care Services Associate Must Have Excellent Communication And Interpersonal Skills To Effectively Interact With Clients And Resolve Any Issues They May Have.

  • Knowledge Of Sap Concur Software: Candidates For This Role Should Have A Thorough Understanding Of Sap Concur Products And Services, As Well As The Ability To Troubleshoot Technical Problems.

  • Time Management And Multitasking Abilities: As A Care Services Associate, One Must Be Able To Prioritize And Efficiently Handle Multiple Tasks And Customer Inquiries At Once.

  • Attention To Detail: From Accurately Entering Data To Ensuring All Customer Requests Are Addressed, Attention To Detail Is Crucial For A Successful Sap Concur: Care Services Associate.

  • Team Player Attitude: This Role Requires Collaborating With Various Teams And Departments Within Sap, So The Ideal Candidate Must Be A Team Player And Able To Work Well In A Fast-Paced, Dynamic Environment.

Required Skills

  • Data Entry

  • Communication

  • Time Management

  • Technical Support

  • Multitasking

  • Attention to detail

  • customer service

  • Teamwork

  • Organization

  • Analytical

  • Problem-Solving

  • Adaptability

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • Interpersonal Skills

  • creativity

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a SAP Concur: Care Services Associate in Makati, Metro Manila, Philippines is between PHP 30,000 to PHP 45,000 per month. However, this may vary depending on the specific company, level of experience, and other factors. Some companies may also offer additional benefits and bonuses.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesEnglish
Job PostedApril 11th, 2025
Apply BeforeJanuary 14th, 2026
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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