SAP Business Technology Platform Senior Customer Success Partner- Midwest Region

Welcome to SAP, a global leader in enterprise software and digital solutions! We are currently seeking a highly skilled and experienced SAP Business Technology Platform Senior Customer Success Partner for our Midwest Region. In this role, you will have the opportunity to work closely with our valued customers, providing strategic guidance and support to help them maximize the value of their investment in SAP's Business Technology Platform. We are looking for a passionate and results-driven individual with a deep understanding of SAP's solutions and a strong track record of delivering successful customer outcomes. If you are a natural relationship builder and thrive in a fast-paced, dynamic environment, we would love to hear from you. Join us and be a part of shaping the digital future for businesses across the Midwest region.

1. Develop and maintain strong relationships with customers in the Midwest region, serving as the primary point of contact for SAP's Business Technology Platform.
2. Understand customers' business goals and objectives, and provide strategic guidance on how to best leverage SAP's solutions to achieve them.
3. Collaborate with cross-functional teams, including sales, product development, and support, to ensure customer success and satisfaction.
4. Conduct regular check-ins with customers to gather feedback, identify challenges, and proactively address any issues.
5. Stay up-to-date on the latest trends and updates in the enterprise software and digital solutions industry, particularly related to SAP's Business Technology Platform.
6. Develop and maintain a deep understanding of SAP's solutions and their capabilities, and effectively communicate these to customers.
7. Identify opportunities for upselling and cross-selling SAP's solutions to existing customers.
8. Provide training and support to customers on how to use SAP's solutions effectively and efficiently.
9. Collaborate with the sales team to identify and pursue new business opportunities within existing accounts.
10. Act as an advocate for customers within SAP, ensuring their needs and concerns are addressed promptly and effectively.
11. Monitor and analyze customer metrics and KPIs to assess customer satisfaction and identify areas for improvement.
12. Participate in conferences, trade shows, and other industry events to promote SAP's solutions and build relationships with potential customers.
13. Represent SAP in a professional and positive manner, promoting the company's values and mission.
14. Mentor and coach junior customer success partners, sharing your knowledge and expertise to help them grow and succeed in their roles.

According to JobzMall, the average salary range for a SAP Business Technology Platform Senior Customer Success Partner- Midwest Region in Chicago, IL 60606, USA is between $140,000 to $180,000 per year. This may vary depending on the specific company, years of experience, and additional skills or certifications.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.