Regional Delivery Executive, Regional Customer Engagement & Services
Are you a highly motivated and dynamic individual with a passion for delivering exceptional customer service? Do you have a strong understanding of regional markets and a proven track record of driving business growth? If so, we have an exciting opportunity for you as a Regional Delivery Executive for our Customer Engagement & Services team at SAP.As a Regional Delivery Executive, you will play a crucial role in ensuring the successful delivery of SAP solutions to our customers in your designated region. You will be responsible for building and maintaining relationships with key stakeholders, understanding their business needs, and providing them with tailored solutions that drive customer satisfaction and revenue growth.To excel in this role, you must have a deep understanding of the local market, excellent communication and negotiation skills, and the ability to collaborate effectively with cross-functional teams. You should also have a strong background in project management and a customer-centric mindset.Join us at SAP and be part of a dynamic and innovative team that is dedicated to delivering world-class solutions and services to our customers. Apply now and take your career to the next level.
- Develop and maintain relationships with key stakeholders in the designated region.
- Understand the business needs and challenges of our customers and provide tailored solutions to address them.
- Drive customer satisfaction and revenue growth by delivering exceptional customer service.
- Collaborate effectively with cross-functional teams to ensure successful delivery of SAP solutions.
- Utilize a deep understanding of the regional market to identify and capitalize on business growth opportunities.
- Develop and implement strategies to meet and exceed regional revenue targets.
- Manage and prioritize multiple projects simultaneously, ensuring timely and successful delivery.
- Monitor and analyze regional market trends and competitor activities to inform business decisions.
- Act as a brand ambassador for SAP, promoting our solutions and services to potential customers.
- Communicate effectively with internal and external stakeholders, providing regular updates on project progress and addressing any concerns or issues.
- Mentor and train junior team members to ensure quality and consistency in service delivery.
- Continuously improve and optimize processes to enhance customer experience and drive efficiency.
- Represent SAP at regional events and conferences, building brand awareness and promoting our solutions and services.
- Stay up-to-date on industry developments and best practices to identify areas for improvement and innovation.
- Maintain a customer-centric mindset and strive to exceed customer expectations in all interactions.
Strong Customer Relationship Management Skills: The Regional Delivery Executive Must Have A Proven Track Record Of Building And Maintaining Strong Relationships With Customers At All Levels. This Includes Understanding Their Needs, Managing Expectations, And Providing Exceptional Service.
Extensive Project Management Experience: This Role Requires A Candidate With Extensive Project Management Experience, Including Planning, Budgeting, And Resource Management. The Regional Delivery Executive Must Be Able To Effectively Manage Multiple Projects Simultaneously While Ensuring Timely And High-Quality Delivery.
Technical Expertise: A Deep Understanding Of Sap's Product Offerings And Technical Capabilities Is Essential For This Role. The Regional Delivery Executive Must Be Able To Effectively Communicate And Demonstrate The Value Of Sap's Solutions To Customers And Provide Technical Guidance As Needed.
Leadership And Team Management Skills: As A Regional Delivery Executive, The Candidate Will Be Responsible For Leading And Managing A Team Of Customer Engagement And Services Professionals. Strong Leadership And Team Management Skills, Including The Ability To Motivate And Develop Team Members, Are Critical For Success In This Role.
Strategic Thinking And Business Acumen: The Regional Delivery Executive Must Possess Strong Strategic Thinking Skills And Business Acumen To Effectively Identify And Develop New Business Opportunities Within Their Region. This Includes Understanding Market Trends, Competition, And Customer Needs To Drive Growth And Profitability For Sap.
Strategic Planning
Project Management
Data Analysis
Communication
Sales
Time Management
Problem Solving
Negotiation
Leadership
customer service
Relationship Management
Team Building
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
Interpersonal Skills
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Regional Delivery Executive, Regional Customer Engagement & Services in Bengaluru, Karnataka, India is approximately ₹ 10,00,000 to ₹ 18,00,000 per year. This range may vary depending on factors such as the size and industry of the company, the candidate's level of experience and skills, and other market factors.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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