Digital Customer Engagement Manager

Are you a dynamic and driven individual looking for an exciting career opportunity with a global leader in technology? Look no further than SAP! We are currently seeking a highly motivated Digital Customer Engagement Manager to join our team and help us enhance our customer experience through various digital channels. With our innovative solutions and cutting-edge technology, SAP is revolutionizing the way businesses engage with their customers. Join us and be a part of this exciting journey!As a Digital Customer Engagement Manager at SAP, you will play a crucial role in developing and executing our digital customer engagement strategy. You will be responsible for creating and managing engaging digital campaigns, driving customer acquisition and retention, and continuously improving our overall customer experience. We are looking for a self-starter with a passion for digital marketing and customer engagement, who is ready to take on new challenges and drive results. If you are a tech-savvy, customer-focused individual with excellent communication and project management skills, we want to hear from you!

1. Develop and execute a comprehensive digital customer engagement strategy for SAP, ensuring alignment with overall business goals and objectives.
2. Create and manage engaging digital campaigns across various channels, including social media, email, and web.
3. Monitor and analyze digital campaign performance, making data-driven decisions to optimize results and drive customer acquisition and retention.
4. Collaborate with cross-functional teams, including marketing, sales, and product, to ensure a seamless and consistent customer experience across all digital touchpoints.
5. Stay up-to-date on industry trends and best practices in digital marketing and customer engagement, and proactively make recommendations for improvements and innovations.
6. Continuously improve the overall customer experience by identifying pain points and implementing solutions through digital channels.
7. Utilize various tools and platforms to track and report on key metrics, providing regular updates to management on the success of digital customer engagement efforts.
8. Manage and maintain relationships with external partners and agencies to support the execution of digital campaigns and initiatives.
9. Act as a brand ambassador for SAP, ensuring all digital communications and content align with the company's brand guidelines.
10. Collaborate with global teams to share best practices and implement a consistent approach to digital customer engagement across all regions.
11. Develop and manage project plans and timelines, ensuring timely execution of digital campaigns and projects.
12. Provide support and guidance to team members, fostering a culture of continuous learning and development.
13. Act as a subject matter expert on digital customer engagement, providing training and mentorship to team members and other departments as needed.
14. Proactively identify opportunities for growth and improvement in the digital customer engagement space, and present recommendations to leadership.
15. Represent SAP at industry events and conferences, showcasing our innovative digital customer engagement strategies and successes.

According to JobzMall, the average salary range for a Digital Customer Engagement Manager in Cairo, Cairo Governorate, Egypt is between EGP 25,000 to EGP 45,000 per month. This range may vary depending on factors such as the individual's level of experience, the company they work for, and their specific job responsibilities. Additionally, the cost of living in Cairo and the overall economic climate may also impact the salary range for this position.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.