Customer Success Renewal Senior Advisor
Are you a customer-centric, results-driven individual with a passion for building strong relationships and driving customer success? If so, we have the perfect opportunity for you as a Customer Success Renewal Senior Advisor at SAP. In this role, you will play a critical role in ensuring the continued success and satisfaction of our valued customers by proactively managing their renewal process and identifying opportunities for growth and upsell. We are looking for candidates with a strong background in customer success, account management, or sales, who possess excellent communication and problem-solving skills, and are committed to delivering exceptional service to our customers. If you are ready to join a dynamic and innovative team and make a significant impact on our customers' success, we encourage you to apply for this exciting opportunity.
- Develop and maintain strong relationships with customers to understand their needs and drive customer success.
- Proactively manage the renewal process for assigned accounts to ensure timely and successful renewals.
- Identify and pursue opportunities for upsell and growth within existing customer accounts.
- Collaborate with sales, account management, and other internal teams to develop and execute renewal strategies.
- Serve as the main point of contact for customers during the renewal process, addressing any concerns or issues that may arise.
- Monitor customer usage and adoption of SAP solutions to identify potential risks and address them in a timely manner.
- Provide regular updates and reports on customer renewal status to management.
- Conduct customer satisfaction surveys and utilize feedback to improve the renewal process and customer experience.
- Stay up-to-date on industry and product knowledge to effectively communicate and promote the value of SAP solutions to customers.
- Act as an advocate for customers within the organization, ensuring their needs and concerns are addressed promptly and effectively.
- Collaborate with cross-functional teams to develop and implement customer success initiatives and programs.
- Continuously strive to improve and optimize the renewal process to increase efficiency and customer satisfaction.
- Act as a mentor and resource for junior team members, providing guidance and support as needed.
- Adhere to all company policies and procedures, including data privacy and security protocols.
- Represent SAP in a professional and positive manner at all times, maintaining a high level of integrity and ethical standards.
Extensive Experience In Customer Relationship Management: The Ideal Candidate Should Have A Proven Track Record Of Building And Maintaining Strong Relationships With Customers, Understanding Their Needs And Providing Effective Solutions To Ensure Their Satisfaction And Loyalty.
Proficiency In Sap Products And Solutions: As A Senior Advisor, The Candidate Should Have A Deep Understanding Of Sap's Products And Solutions, And Be Able To Effectively Communicate Their Features And Benefits To Customers. This Includes Knowledge Of Cloud Solutions, S/4Hana, And Other Key Products In Sap's Portfolio.
Strong Sales And Negotiation Skills: The Role Involves Managing Renewals And Upsell Opportunities, So The Ideal Candidate Should Have A Strong Background In Sales And Negotiation. They Should Be Able To Identify And Capitalize On Opportunities To Grow Revenue And Increase Customer Lifetime Value.
Excellent Communication And Presentation Skills: As A Senior Advisor, The Candidate Will Be Interacting With Customers At Various Levels, Including C-Suite Executives. Therefore, Strong Communication And Presentation Skills Are Essential To Effectively Convey Complex Information And Influence Decision-Making.
Proven Ability To Drive Customer Success: The Main Goal Of A Customer Success Renewal Senior Advisor Is To Ensure Customers Are Successful And Continue To Renew Their Contracts With Sap. The Ideal Candidate Should Have A Track Record Of Driving Customer Success, Which Includes Understanding Customer Needs, Providing Proactive Support, And Achieving High Renewal Rates.
Project Management
Data Analysis
Communication
Contract Negotiation
Relationship Management
customer satisfaction
Problem-Solving
Sales Strategy
Customer advocacy
Cross-Functional Collaboration
Account Retention
Renewal
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Success Renewal Senior Advisor in 08019 Barcelona, Spain is approximately €30,000 to €45,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is important to research the specific job and company to get a more accurate understanding of the salary range.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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