Customer Renewal Executive (CRE)
At SAP, we are dedicated to providing our customers with the best possible experience and ensuring their continued satisfaction with our products and services. As a Customer Renewal Executive (CRE), you will play a crucial role in maintaining strong relationships with our clients and driving renewals for their contracts. This is an exciting opportunity for a motivated and customer-focused individual to join our team and make a significant impact on our business. We are looking for candidates who possess excellent communication skills, a strong sales aptitude, and a passion for delivering exceptional customer service. If you are someone who thrives in a fast-paced environment and is driven by achieving results, we want to hear from you!
- Maintain and develop strong relationships with existing customers.
- Proactively engage with customers to ensure their satisfaction and address any concerns or issues.
- Drive renewals for customer contracts and achieve renewal targets.
- Communicate effectively with customers to understand their needs and identify opportunities for upselling or cross-selling.
- Collaborate with internal teams to ensure a smooth renewal process for customers.
- Provide exceptional customer service and support, while maintaining a high level of professionalism.
- Keep up-to-date with product knowledge and industry trends to effectively communicate value and benefits to customers.
- Utilize strong sales skills to negotiate and close renewal deals.
- Meet and exceed individual and team targets and KPIs.
- Keep accurate records of customer interactions and renewal progress in CRM system.
- Identify and escalate any customer issues or concerns to appropriate teams for resolution.
- Continually seek opportunities to improve and optimize the renewal process.
- Collaborate with other departments, such as sales and marketing, to identify potential new business opportunities within existing customer base.
- Represent SAP in a professional and positive manner at all times.
- Stay informed on competitors' products and industry trends to provide valuable insights and suggestions for improvement.
Strong Sales And Negotiation Skills: A Successful Cre Must Have A Proven Track Record Of Meeting And Exceeding Sales Targets, As Well As The Ability To Negotiate And Close Deals With Clients.
Excellent Communication And Relationship-Building Abilities: As A Key Point Of Contact For Clients, A Cre Must Possess Exceptional Communication Skills And The Ability To Build And Maintain Strong Relationships With Customers.
In-Depth Knowledge Of Sap Products And Services: The Ideal Candidate For A Cre Role At Sap Should Have A Deep Understanding Of The Company's Products And Services, As Well As The Ability To Effectively Communicate Their Value To Customers.
Experience In Customer Retention And Account Management: A Cre Should Have Experience In Customer Retention Strategies And Be Familiar With Account Management Techniques To Ensure Long-Term Customer Satisfaction And Loyalty.
Proven Experience In The Software Industry: A Strong Background In The Software Industry, Particularly In Enterprise Software, Is Highly Desirable For A Cre Role At Sap. This Includes Knowledge Of Industry Trends, Competitors, And Customer Needs.
Communication Skills
Data Analysis
Account Management
Time Management
Contract Negotiation
Relationship Management
Problem-Solving
Customer retention
up-selling
Customer
Cross-Selling
Sales Acumen
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Customer Renewal Executive (CRE) in Burlington, MA 01803, USA is $40,000 to $60,000 per year. However, salaries can vary depending on factors such as experience, education, and the specific company or industry the CRE works for. Some CREs may also receive commission or bonus incentives based on their performance.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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