SAP

Customer Engagement Manager (SAP Basis), SAP Enterprise Cloud Services

SAP
Bengaluru, Karnataka 560066, India
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Attention all customer-focused professionals! Are you passionate about driving exceptional customer experiences? Do you have a strong background in SAP Basis and a desire to work with cutting-edge cloud technology? SAP is seeking a talented individual to join our team as a Customer Engagement Manager for our SAP Enterprise Cloud Services. In this role, you will have the opportunity to play a crucial role in ensuring our customers receive the highest level of service and support. If you thrive in a dynamic, fast-paced environment and have the necessary qualifications and experience, we want to hear from you! Join us in delivering innovative solutions and shaping the future of cloud services at SAP.

  1. Develop and maintain strong relationships with customers to ensure their satisfaction and loyalty to our services.
  2. Act as the primary point of contact for customers, addressing any inquiries or concerns in a timely and professional manner.
  3. Collaborate with cross-functional teams to deliver exceptional customer experiences and resolve any issues that may arise.
  4. Utilize your strong background in SAP Basis to provide technical expertise and guidance to customers.
  5. Stay up-to-date on the latest developments in cloud technology and proactively identify opportunities for improvement.
  6. Develop and implement customer engagement strategies to enhance customer satisfaction and retention.
  7. Conduct regular customer reviews to assess their satisfaction levels and identify areas for improvement.
  8. Act as a liaison between customers and internal teams, ensuring effective communication and alignment on service delivery.
  9. Monitor and track customer metrics to measure the success of our services and identify areas for improvement.
  10. Continuously strive to exceed customer expectations and drive customer loyalty through exceptional service delivery.
Where is this job?
This job is located at Bengaluru, Karnataka 560066, India
Job Qualifications

  • Extensive Experience With Sap Basis: A Customer Engagement Manager For Sap Enterprise Cloud Services Should Have A Strong Background In Sap Basis Administration, Including Installation, Configuration, And Maintenance Of Sap Systems.

  • Knowledge Of Sap Enterprise Cloud Services: As The Primary Point Of Contact For Customers Using Sap Enterprise Cloud Services, This Role Requires A Deep Understanding Of The Cloud Platform And Its Capabilities.

  • Strong Communication And Interpersonal Skills: The Customer Engagement Manager Will Be Responsible For Building And Maintaining Relationships With Clients, So Excellent Communication And Interpersonal Skills Are Essential.

  • Project Management Experience: This Role Involves Managing Multiple Projects And Tasks Simultaneously, So It Is Important For The Customer Engagement Manager To Have Strong Project Management Skills And The Ability To Prioritize And Meet Deadlines.

  • Customer Service Orientation: The Main Focus Of This Role Is To Ensure Customer Satisfaction, So A Customer-Centric Mindset And A Strong Commitment To Providing Exceptional Service Are Crucial Qualifications.

Required Skills

  • Change Management

  • Communication Skills

  • Project Management

  • Vendor Management

  • customer service

  • Cloud Computing

  • Team Leadership

  • Customer engagement

  • Problem-Solving

  • Technical Expertise

  • Sap Basis

  • Service Delivery

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Organizational skills

  • Teamwork

  • Adaptability

  • Problem-Solving

  • Empathy

Compensation

According to JobzMall, the average salary range for a Customer Engagement Manager (SAP Basis), SAP Enterprise Cloud Services in Bengaluru, Karnataka 560066, India is between ₹1,000,000 - ₹1,500,000 per year. This may vary depending on the specific company, level of experience, and other factors.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedApril 14th, 2025
Apply BeforeMay 22nd, 2025
This job posting is from a verified source. 
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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