SAP

Customer Delivery Manager - BASIS : SAP LABS

SAP
Bengaluru, Karnataka, India
Full-TimeDepends on ExperienceSenior LevelMasters
Job Description

Are you an experienced leader with a passion for delivering exceptional customer service? We are seeking a highly motivated individual to join our team as a Customer Delivery Manager for BASIS at SAP LABS. As the Customer Delivery Manager, you will be responsible for managing and delivering high-quality technical solutions to our clients while maintaining strong relationships with them. You will have the opportunity to work with cutting-edge SAP technologies and collaborate with a diverse and dynamic team. If you have a strong background in BASIS and a customer-centric mindset, we want to hear from you!

  1. Lead and manage the delivery of high-quality technical solutions to clients, ensuring timely and successful implementation of projects.
  2. Cultivate and maintain strong relationships with clients, understanding their needs and providing exceptional customer service.
  3. Utilize your expertise in BASIS to provide guidance and support to team members, ensuring the delivery of efficient and effective solutions.
  4. Collaborate with a diverse team of professionals to develop innovative solutions using cutting-edge SAP technologies.
  5. Develop and maintain project plans, timelines, and budgets, while ensuring project milestones are met.
  6. Monitor project progress and proactively identify and address any potential issues to ensure successful project delivery.
  7. Act as a liaison between clients and internal teams, effectively managing expectations and communicating project updates.
  8. Identify opportunities for process improvement and implement changes to enhance overall project delivery.
  9. Keep up-to-date with industry trends and developments in SAP technologies, and share knowledge and best practices with the team.
  10. Serve as a mentor and coach for team members, providing guidance and support to foster their professional growth.
  11. Represent the company and maintain a positive brand image through professional conduct and excellent customer service.
Where is this job?
This job is located at Bengaluru, Karnataka, India
Job Qualifications

  • In-Depth Knowledge Of Sap Software: A Customer Delivery Manager At Sap Must Have A Strong Understanding Of The Various Sap Products And Solutions, Including Basis. This Includes Knowledge Of The Technical Components Of Sap And Their Integration With Other Systems.

  • Project Management Skills: As A Key Part Of The Delivery Team, A Customer Delivery Manager Must Have Excellent Project Management Skills To Effectively Plan, Execute, And Monitor The Delivery Of Sap Projects. This Includes Managing Timelines, Resources, And Budgets.

  • Experience With Client Management: A Customer Delivery Manager Must Have Experience In Managing Client Relationships And Delivering High-Quality Customer Service. This Includes Understanding Customer Needs, Resolving Issues, And Maintaining A Positive Working Relationship With Clients.

  • Team Leadership Abilities: The Role Of A Customer Delivery Manager Requires Leadership Skills To Guide And Motivate A Team Of Consultants And Project Managers. This Includes Setting Goals, Providing Direction, And Ensuring Effective Communication And Collaboration Among Team Members.

  • Strong Communication And Interpersonal Skills: A Customer Delivery Manager Must Have Excellent Communication Skills To Effectively Communicate With Clients, Team Members, And Other Stakeholders. This Includes Being Able To Present Complex Technical Information In A Clear And Concise Manner And Building Strong Relationships With Clients.

Required Skills

  • Quality Assurance

  • Project Management

  • Communication

  • Time Management

  • Organizational Skills

  • customer service

  • Relationship Building

  • Team Leadership

  • Resource management

  • Problem-Solving

  • Software Implementation

  • Technical Expertise

Soft Skills

  • Communication

  • Conflict Resolution

  • Leadership

  • Time management

  • creativity

  • Critical thinking

  • Attention to detail

  • Teamwork

  • Adaptability

  • Problem-Solving

Compensation

According to JobzMall, the average salary range for a Customer Delivery Manager - BASIS : SAP LABS in Bengaluru, Karnataka, India is between ₹ 1,500,000 - ₹ 2,500,000 per year. This can vary depending on factors such as experience, skills, and the specific company hiring.

Additional Information
SAP is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based upon race, religion, color, national origin, sex, sexual orientation, gender identity, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
Required LanguagesHindi
Job PostedJuly 22nd, 2025
Apply BeforeAugust 21st, 2025
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About SAP

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.

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