Commerce Solutions Advisor - Customer Experience (CX)

Welcome to SAP! We are currently seeking a highly motivated and customer-centric individual to join our team as a Commerce Solutions Advisor - Customer Experience (CX). As a member of our dynamic and innovative team, you will be responsible for providing expert guidance and support to our clients in the commerce solutions space. We are looking for someone who is passionate about CX and has a strong background in sales and customer relationship management. If you thrive in a fast-paced, collaborative environment and are driven to deliver exceptional customer experiences, we would love to hear from you.

1. Serve as a primary point of contact for clients seeking commerce solutions, providing expert guidance and support in the CX space.
2. Develop a deep understanding of clients' business needs and objectives to effectively tailor solutions to meet their unique requirements.
3. Build and maintain strong relationships with clients, serving as a trusted advisor and resource for all their CX needs.
4. Collaborate with cross-functional teams, including sales, marketing, and product, to develop and deliver comprehensive solutions for clients.
5. Conduct market research and stay up to date on industry trends and advancements in the CX space, identifying opportunities for clients to improve their customer experiences.
6. Leverage your strong sales skills to identify new business opportunities and drive revenue growth.
7. Utilize your strong communication and interpersonal skills to effectively present and communicate complex CX concepts and ideas to clients.
8. Act as a brand ambassador for SAP, representing the company's values and commitment to delivering exceptional customer experiences.
9. Continuously monitor and analyze clients' CX performance, identifying areas for improvement and making recommendations for optimization.
10. Collaborate with the CX team to develop and implement strategies for enhancing customer satisfaction and retention.
11. Maintain accurate and up-to-date records of client interactions and engagements, utilizing CRM tools and processes.
12. Proactively identify and address any potential issues or concerns that may impact client satisfaction, working to resolve them in a timely and effective manner.
13. Stay informed and adhere to company policies, procedures, and ethical standards to ensure compliance and mitigate risks.

According to JobzMall, the average salary range for a Commerce Solutions Advisor - Customer Experience (CX) in New York, NY, USA is $55,000-$85,000 per year. This can vary depending on factors such as experience, location, and the specific company. Some companies may offer additional benefits and bonuses as well.

SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.