Client Delivery Manager, Enterprise Cloud Services
Welcome to SAP, a global leader in enterprise cloud services! We are seeking a highly motivated and experienced Client Delivery Manager to join our team and drive success for our clients. As a Client Delivery Manager, you will be responsible for managing the delivery of our enterprise cloud services to our clients, ensuring high-quality and timely delivery of solutions that exceed expectations. If you are a dynamic and results-driven individual with a passion for customer satisfaction, we want to hear from you! Join us and be a part of our mission to empower businesses with innovative cloud solutions.
- Oversee the delivery of enterprise cloud services to clients, ensuring high-quality and timely delivery of solutions.
- Manage all aspects of client relationships, including communication, expectations, and satisfaction.
- Develop and maintain strong relationships with clients to understand their needs and provide tailored solutions.
- Collaborate with cross-functional teams to ensure successful delivery of projects.
- Monitor project progress and identify potential risks or delays, taking proactive measures to address them.
- Provide regular updates and reports to clients on project status and progress.
- Act as a point of contact for clients, addressing any concerns or issues that may arise.
- Ensure that all project deliverables meet the agreed-upon specifications and quality standards.
- Continuously evaluate and improve client delivery processes to enhance efficiency and effectiveness.
- Stay up-to-date with industry trends and best practices to identify opportunities for improvement and innovation.
- Mentor and support team members, providing guidance and resources to help them meet client needs and achieve project goals.
- Collaborate with sales and marketing teams to identify and pursue new business opportunities.
- Maintain a deep understanding of SAP's products and services to effectively communicate with clients.
- Foster a positive and collaborative work environment that promotes teamwork and professional growth.
- Represent SAP and its values in all client interactions, promoting a positive image of the company.
Bachelor's Degree In Business Administration, Computer Science, Or A Related Field.
Excellent Communication And Interpersonal Skills, With The Ability To Build And Maintain Relationships With Clients And Internal Teams.
Minimum Of 5 Years Of Experience In A Client Delivery Or Project Management Role, Preferably In A Cloud Services Environment.
Strong Understanding Of Enterprise Cloud Solutions And Services, Such As Saas, Paas, And Iaas.
Proven Track Record Of Successfully Managing Multiple Client Projects And Delivering Results On Time And Within Budget.
Project Management
Vendor Management
Contract Negotiation
Budget management
Cloud Computing
Customer Relations
Team Leadership
Problem-Solving
Technical Knowledge
Service Delivery
Client Satisfaction
Communication
Conflict Resolution
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
Empathy
According to JobzMall, the average salary range for a Client Delivery Manager, Enterprise Cloud Services in Chicago, IL, USA is $100,000 to $150,000 per year. However, this can vary depending on factors such as experience, education, and the specific company or industry the manager is working in.
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SAP is a multinational software company based in Walldorf, Baden-Württemberg. It develops enterprise software to manage business operations and customer relations. The company is the world's leading enterprise resource planning (ERP) software vendor.
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