Customer Solution Adoption

SAP America, Inc. seeks a Customer Solution Adoption Senior Specialist at our Palo Alto, CA location responsible for critical incident/situations, including incident escalation/production down, and creating the overall Action Plan with input of the Cloud Major Incident Manager (MIM), Manager on Duty (MoD) & experts from various areas of HEC Delivery and Digital Business Service. Communicate the Action Plan, solution approach, status and resolution to the customer. Communicate to and align with internal stakeholders (HEC Delivery, Sales, DBS Support & Consulting, Board). Drive and own Critical Customer Management to de-escalate the situation by defining Top Issue and developing Action Plan and manages C-level reporting and communication, with potential remote/onsite activities. Drive Continuous Improvement for all related delivery processes (HEC Delivery Management, Incident, Problem & Change Management) with feedback from the critical customer situations.

According to JobzMall, the average salary range for a Customer Solution Adoption in 3450 Hillview Ave, Palo Alto, CA 94304, USA is between $60,000 - $105,000 per year. This range can vary depending on the individual's experience, qualifications, and other factors.

SAP SE is a European multinational software corporation that makes enterprise software to manage business operations and customer relations. The company is especially known for its ERP software. SAP is headquartered in Walldorf, Baden-Württemberg, Germany with regional offices in 180 countries.