Business Service Representative

We are looking for a highly motivated and organized individual to join our team as a Business Service Representative at Santander Bank N.A. This role is key to providing excellent customer service to our business banking customers. The ideal candidate for this position should have a strong knowledge of financial services, be an excellent communicator, and have superior organizational and problem-solving skills. We are seeking a professional who is passionate about providing top-notch customer service and making a positive impact on our business customers. If you are looking for an exciting opportunity to work at a well-respected financial institution, we want to hear from you!Required Qualifications:• Bachelor’s degree in finance, business, accounting, or a related field, or equivalent relevant work experience.• At least 3 years of experience in banking, financial services, or customer service.• Knowledge of banking and financial services products and procedures.• Excellent communication skills, both verbal and written.• Strong customer service and problem-solving skills.• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.• Proficiency with MS Office Suite (Word, Excel, Outlook, PowerPoint).

Responsibilities:

1. Provide top-notch customer service to Santander Bank N.A.’s business banking customers.
2. Develop and maintain customer relationships.
3. Respond to customer inquiries and resolve customer issues.
4. Ensure that customer service is provided in a professional and timely manner.
5. Maintain an up-to-date knowledge of banking and financial services products and procedures.
6. Identify customer needs and recommend products and services to meet those needs.
7. Use MS Office Suite (Word, Excel, Outlook, PowerPoint) to perform job duties.
8. Stay informed of changes in the banking and financial services industry.
9. Create reports and analyze customer data to identify trends and opportunities.
10. Provide administrative support to the business banking team.

According to JobzMall, the average salary range for a Business Service Representative in Boston, MA, USA is between $32,000 and $50,000 per year. This can vary depending on experience, job type, qualifications, and other factors.

Santander Bank, N. A., formerly Sovereign Bank, is a wholly owned subsidiary of Spanish Santander Group. Santander Bank, N.A. is one of the country’s largest retail and commercial banks with more than $79 billion in assets. The bank got its start in Spain, but has been serving customers in the Northeast since 2013.