Senior Customer Solutions Advisor

At San Diego Gas & Electric, we are looking for an experienced and passionate Senior Customer Solutions Advisor to join our team. We are a leading provider of energy and energy solutions in San Diego County, and we are looking for an individual who is committed to providing excellent customer service and is driven to help our customers find the best solutions to meet their energy needs. The ideal candidate should have at least 5 years of experience in customer service and/or customer solutions, as well as a passion for helping people. We are looking for someone who is highly organized and can quickly identify problems and develop innovative solutions. In this role, you will be responsible for managing customer inquiries and providing exceptional customer service. The successful candidate should have excellent communication skills and be comfortable interacting with customers over the phone, email, and in person. We are excited to find a Senior Customer Solutions Advisor who is dedicated to providing excellent customer service and will bring enthusiasm, energy and a commitment to customer satisfaction. If you are interested in joining our team, please apply today!

Responsibilities: -Develop and implement innovative solutions to customer inquiries -Manage customer interactions over the phone, email and in person -Provide exceptional customer service and work to find solutions to customer inquiries -Identify customer needs and develop customized solutions -Stay up to date with new products and services offered by San Diego Gas & Electric -Maintain accurate customer records and ensure customer satisfaction -Resolve customer inquiries and complaints in a timely manner -Conduct customer satisfaction surveys and reviews -Develop and maintain relationships with customers -Monitor customer feedback and suggest changes to improve customer service -Answer customer inquiries accurately and thoroughly -Monitor customer accounts and ensure payments are up to date

According to JobzMall, the average salary range for a Senior Customer Solutions Advisor in San Diego, CA, USA is $50,000 - $70,000. This range can vary depending on the individual's experience, qualifications, and other factors.

San Diego Gas & Electric provides natural gas and electricity to San Diego County and southern Orange County in southwestern California, United States.