Order Desk Specialist

Welcome to Samsung Electronics, a leading technology company that is dedicated to creating innovative and cutting-edge products for our customers. We are currently seeking a highly motivated and organized individual to join our team as an Order Desk Specialist. In this role, you will play a crucial role in managing and processing orders, ensuring timely delivery and providing exceptional customer service. We are looking for someone with a strong attention to detail, excellent communication skills, and a passion for providing exceptional service. If you are a team player with a can-do attitude, we want to hear from you!

1. Manage and process incoming orders from various channels, including phone, email, and online platforms.
2. Ensure accuracy and completeness of all order information, including customer information, product details, and delivery instructions.
3. Communicate with customers to confirm order details, provide updates on order status, and address any concerns or questions.
4. Coordinate with internal departments, such as warehouse and shipping, to ensure timely processing and delivery of orders.
5. Maintain organized and up-to-date records of all orders, including tracking information and customer interactions.
6. Troubleshoot any issues or discrepancies with orders and work towards prompt resolution.
7. Provide exceptional customer service by promptly responding to inquiries and resolving any concerns or complaints.
8. Keep up-to-date with product knowledge and pricing to accurately process orders and provide efficient service to customers.
9. Collaborate with sales and marketing teams to identify and capitalize on sales opportunities.
10. Continuously improve and optimize order processing procedures to enhance efficiency and customer satisfaction.
11. Maintain a positive and professional attitude while interacting with customers and colleagues.
12. Participate in team meetings and training sessions to stay informed and up-to-date on company policies, products, and processes.
13. Adhere to all company policies and procedures, including compliance with data protection and privacy regulations.
14. Work collaboratively with team members to achieve departmental goals and objectives.
15. Complete any other tasks or projects as assigned by the supervisor.

According to JobzMall, the average salary range for a Order Desk Specialist is between $35,000 to $50,000 per year. This may vary depending on the specific company, location, and level of experience.

Samsung Electronics Co., Ltd. engages in the manufacturing and selling of electronics and computer peripherals. The company operates its business through following business divisions: Consumer Electronics, Information Technology & Mobile Communications and Device Solutions. The Consumer Electronics business division provides cable television, monitor, printer, air-conditioners, refrigerators, washing machines, and medical devices. The Information Technology & Mobile Communications business division offers handheld products, communication systems, computers, and digital cameras. The Device Solutions business division comprises of memory, system large scale integrated circuit and light emitting diode.