Manager, Foundry Customer Service
Welcome to Samsung Electronics, a leading technology company with global reach and innovative products that shape the future. We are currently seeking a highly motivated and experienced Manager for our Foundry Customer Service team. As a Manager, you will play a crucial role in providing exceptional customer service support for our foundry customers. This is a unique opportunity to join our dynamic team and make a significant impact in the semiconductor industry. If you are a dedicated and results-driven individual with excellent communication and problem-solving skills, we encourage you to apply for this position.
- Lead and manage the Foundry Customer Service team to ensure the highest level of customer satisfaction.
- Develop and implement strategies to improve customer service processes and procedures.
- Train and mentor team members to enhance their skills and knowledge in providing exceptional customer service.
- Collaborate with cross-functional teams to resolve customer issues and escalations in a timely and effective manner.
- Monitor and analyze customer service metrics to identify areas for improvement and implement action plans accordingly.
- Maintain a thorough understanding of Samsung's products and services to effectively address customer inquiries and concerns.
- Handle complex and sensitive customer issues with professionalism and empathy.
- Develop and maintain strong relationships with key customers and serve as a primary point of contact for their service needs.
- Keep up-to-date with industry trends and best practices in customer service to continuously enhance the team's performance.
- Provide regular reports and updates to senior management on customer service performance and areas for improvement.
- Ensure compliance with company policies and procedures related to customer service.
- Participate in the recruitment and onboarding of new team members.
- Foster a positive and collaborative work environment within the team.
Bachelor's Or Master's Degree In Business Administration, Engineering, Or A Related Field.
Minimum Of 5 Years Of Experience In Customer Service, Preferably In The Foundry Industry.
Strong Leadership And Management Skills, With A Proven Track Record Of Successfully Managing A Team.
Excellent Communication And Interpersonal Skills, With The Ability To Effectively Communicate With Customers And Internal Teams.
In-Depth Knowledge And Understanding Of Foundry Processes, Technologies, And Market Trends.
Communication
Time Management
Technical Support
Negotiation skills
Product knowledge
Attention to detail
Conflict Resolution
Customer Relations
Team Leadership
Problem-Solving
Sales strategies
Communication
Conflict Resolution
Leadership
Time management
Interpersonal Skills
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Manager, Foundry Customer Service in Austin, TX, USA is $71,000 to $110,000 per year. This may vary depending on factors such as the specific industry, company size, and level of experience.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Samsung Electronics Co., Ltd. engages in the manufacturing and selling of electronics and computer peripherals. The company operates its business through following business divisions: Consumer Electronics, Information Technology & Mobile Communications and Device Solutions. The Consumer Electronics business division provides cable television, monitor, printer, air-conditioners, refrigerators, washing machines, and medical devices. The Information Technology & Mobile Communications business division offers handheld products, communication systems, computers, and digital cameras. The Device Solutions business division comprises of memory, system large scale integrated circuit and light emitting diode.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started