HR Operations Support Manager

We are looking for a forward thinker with deep HR experience who has managed an HR help desk or call center. SME’s for Workday and DocuSign. Create ad-hoc reports for the HR leaders for North American subsidiaries. Manage employee enquires in regards to their time cards, shift premiums, holiday pay and PTO. Ensure the successful deployment of phone systems including chat. Monitoring the time in queue and changing staffing schedules as needed to ensuring service levels. Provides HR support to HR Centers of Excellence and Business Partners across the North America subsidiaries. Set goals and objectives for the team and oversee performance, ensuring service delivery and processes are managed as efficiently as possible while adhering to all compliance requirements. Vendor Manager for Unemployment/Employment Verifications. Conflict resolution between subsidiary employees and SSC- taking a hands on approach when necessary. Supports ad hoc projects and activities related to HR department.

According to JobzMall, the average salary range for a HR Operations Support Manager in 1100 Klein Rd, Plano, TX 75074, USA is $60,000 to $75,000 per year. This figure can vary depending on the experience and qualifications of the candidate, the size of the organization, and the type of industry.

Samsung Electronics Co., Ltd. engages in the manufacturing and selling of electronics and computer peripherals. The company operates its business through following business divisions: Consumer Electronics, Information Technology & Mobile Communications and Device Solutions. The Consumer Electronics business division provides cable television, monitor, printer, air-conditioners, refrigerators, washing machines, and medical devices. The Information Technology & Mobile Communications business division offers handheld products, communication systems, computers, and digital cameras. The Device Solutions business division comprises of memory, system large scale integrated circuit and light emitting diode.