Resolution Specialist, Customer Escalations

Welcome to Sam's Club, where we strive to provide exceptional customer service to our members. We are currently seeking a highly motivated and dedicated Resolution Specialist to join our team and handle customer escalations. As a Resolution Specialist, you will play a crucial role in ensuring that our members' concerns are addressed and resolved efficiently. We are looking for individuals with excellent communication skills, a strong attention to detail, and a passion for delivering top-notch customer experiences. If you are a problem-solver with a positive attitude and a desire to make a difference, we encourage you to apply for this exciting opportunity.

1. Respond promptly and professionally to incoming customer escalations via phone, email, or in-person.
2. Listen actively and empathetically to customers' concerns and provide appropriate resolutions.
3. Analyze and assess each situation in order to determine the best course of action for resolution.
4. Collaborate with other departments and team members to gather necessary information and resources for resolution.
5. Communicate effectively and efficiently with customers and internal teams to ensure timely and satisfactory resolution.
6. Document all interactions and resolutions accurately in the designated system.
7. Stay up-to-date on company policies and procedures in order to provide accurate information to customers.
8. Identify and report trends in customer escalations to management for continuous improvement.
9. Maintain a positive and professional demeanor, even in challenging situations.
10. Strive to exceed customer expectations by going above and beyond to find creative solutions.
11. Continuously seek opportunities to improve customer service processes and procedures.
12. Attend training and development sessions to enhance skills and knowledge.
13. Handle multiple tasks and prioritize effectively in a fast-paced environment.
14. Adhere to company confidentiality and security policies when handling sensitive customer information.
15. Collaborate with team members to ensure a smooth and seamless customer experience.

According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in El Paso, TX, USA is $33,000 - $45,000 per year. However, this can vary depending on factors such as experience, qualifications, and the specific company or industry the individual is working in. Additionally, other benefits such as bonuses, commissions, and benefits packages may also impact the overall salary range for this position.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.