Resolution Specialist, Customer Escalations

At Sam's Club, we are committed to providing exceptional customer service and ensuring that every member's needs are met. As a Resolution Specialist for Customer Escalations, you will play a vital role in resolving escalated customer issues and ensuring their satisfaction. We are seeking a highly skilled and empathetic individual who is passionate about delivering top-notch customer service. If you have a proven track record of successfully handling customer escalations and possess excellent communication and problem-solving skills, we encourage you to apply for this exciting opportunity at Sam's Club.

1. Handle escalated customer issues: The Resolution Specialist will be responsible for handling escalated customer complaints and issues in a timely and efficient manner.
2. Provide exceptional customer service: The primary responsibility of the Resolution Specialist is to provide exceptional customer service and ensure that every member's needs are met.
3. Resolve customer complaints: The Resolution Specialist will be responsible for resolving customer complaints and ensuring that the customer's concerns are addressed and resolved to their satisfaction.
4. Communicate effectively: The Resolution Specialist must possess excellent communication skills to effectively communicate with customers and internal teams to resolve issues.
5. Display empathy: As a Resolution Specialist, it is essential to display empathy towards customers and understand their concerns to find the best possible resolution.
6. Analyze and problem-solve: The Resolution Specialist should possess strong analytical and problem-solving skills to identify the root cause of customer issues and find effective solutions.
7. Collaborate with internal teams: The Resolution Specialist will work closely with other departments, such as the customer service team, to gather information and resolve customer escalations.
8. Maintain records: It is essential to maintain accurate records of customer complaints and resolutions to identify patterns and make recommendations for process improvements.
9. Stay updated on policies and procedures: The Resolution Specialist must stay updated on company policies and procedures to ensure that all customer escalations are handled in compliance with company standards.
10. Provide feedback: The Resolution Specialist should provide feedback to the management team on customer escalation trends and suggest improvements to enhance the overall customer experience.

According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Denver, CO, USA is between $44,000 and $75,000 per year. This range can vary depending on factors such as experience, education, and the specific company or industry the specialist is working in. Some companies may offer additional bonuses or incentives as part of the salary package.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.