Resolution Specialist, Customer Escalations
Are you a highly skilled problem solver with a passion for customer satisfaction? Look no further than Sam's Club! We are currently seeking a Resolution Specialist to join our Customer Escalations team and help us deliver exceptional service to our valued members. In this role, you will be responsible for addressing and resolving complex customer issues, ensuring our members are satisfied and their concerns are handled with care. If you have a strong background in customer service, excellent communication skills, and a dedication to finding solutions, we want to hear from you! Join our team at Sam's Club and make a difference in the lives of our members every day.
- Address and resolve complex customer issues in a timely and effective manner.
- Ensure customer satisfaction by providing exceptional service and resolving concerns.
- Handle customer escalations with care and empathy.
- Utilize problem-solving skills to find solutions and resolve issues.
- Communicate clearly and professionally with customers to understand their needs and concerns.
- Collaborate with other team members to gather information and find resolution for customer issues.
- Document all customer interactions and resolutions in a clear and organized manner.
- Stay up-to-date with company policies and procedures in order to provide accurate information to customers.
- Continuously seek opportunities to improve customer service processes and procedures.
- Maintain a positive and professional attitude towards customers and team members.
- Adhere to company values and deliver exceptional service to uphold the brand reputation.
- Contribute to a positive and collaborative work environment within the team.
- Prioritize and manage workload effectively to meet customer needs and expectations.
- Attend training and development sessions to enhance skills and knowledge.
- Act as a brand ambassador for Sam's Club and represent the company with integrity and professionalism.
Strong Communication Skills: A Resolution Specialist Must Possess Excellent Verbal And Written Communication Skills In Order To Effectively Communicate With Customers And Resolve Any Issues Or Concerns They May Have.
Customer Service Experience: Previous Experience In A Customer Service Role Is Essential For This Position. The Ideal Candidate Should Have A Proven Track Record Of Providing Exceptional Customer Service And Resolving Customer Complaints.
Problem-Solving Abilities: A Resolution Specialist Should Have Strong Problem-Solving Skills And The Ability To Think Critically In Order To Find Resolutions To Complex Customer Issues.
Attention To Detail: Attention To Detail Is Crucial In This Role, As The Resolution Specialist Will Be Responsible For Accurately Documenting Customer Interactions And Resolutions. They Must Also Pay Close Attention To Customer Concerns And Ensure That All Issues Are Properly Addressed.
Empathy And Patience: The Ideal Candidate Should Have A High Level Of Empathy And Patience When Dealing With Frustrated Or Upset Customers. They Should Be Able To Remain Calm And Professional In All Situations, And Have The Ability To De-Escalate Tense Situations.
Communication Skills
Time Management
Multitasking
Attention to detail
Negotiation
Conflict Resolution
customer service
Active listening
Empathy
Patience
Problem-Solving
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Dallas, TX, USA is $40,000-$60,000 per year. This can vary depending on the specific company, level of experience, and additional skills and qualifications.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started