Resolution Specialist, Customer Escalations
We are looking for a highly motivated and customer-focused Resolution Specialist, Customer Escalations to join our team at Sam's Club. As a Resolution Specialist, you will be responsible for handling escalated customer inquiries and complaints, ensuring a satisfactory resolution for our valued members. This role requires strong communication skills, problem-solving abilities, and a passion for providing exceptional customer service. If you are a self-starter who thrives in a fast-paced and dynamic environment, and have a proven track record of successfully managing challenging customer situations, we want to hear from you!
- Handle escalated customer inquiries and complaints with professionalism and a customer-focused approach.
- Respond promptly and effectively to customer complaints, ensuring a satisfactory resolution for all parties involved.
- Utilize strong communication skills to effectively navigate and diffuse potentially challenging customer situations.
- Collaborate with various departments and teams to gather necessary information and resources to resolve customer issues.
- Maintain a high level of product and service knowledge to effectively address customer concerns.
- Keep detailed records of customer interactions and resolutions for future reference and analysis.
- Proactively identify patterns or trends in customer escalations and work towards implementing solutions to prevent future issues.
- Act as a liaison between customers and internal teams, providing updates and ensuring timely resolution of issues.
- Continuously seek opportunities to improve the customer resolution process and suggest innovative solutions.
- Adhere to company policies and procedures while handling customer escalations.
Strong Customer Service Skills: A Resolution Specialist Must Possess Excellent Communication And Problem-Solving Skills To Effectively Handle And Resolve Escalated Customer Issues.
Conflict Resolution Experience: This Position Requires Experience In Resolving Complex And Sensitive Customer Issues, As Well As The Ability To Remain Calm And Professional While Handling Difficult Situations.
Knowledge Of Company Policies And Procedures: A Resolution Specialist Must Have A Thorough Understanding Of Sam's Club Policies And Procedures, As Well As A Strong Knowledge Of The Products And Services Offered.
Attention To Detail: This Role Involves Reviewing And Analyzing Customer Complaints, So Attention To Detail Is Crucial To Accurately Identify The Root Cause Of The Issue And Determine The Appropriate Resolution.
Ability To Work Under Pressure: Dealing With Customer Escalations Can Be Stressful, So A Successful Resolution Specialist Must Be Able To Work Well Under Pressure And Meet Tight Deadlines While Maintaining A Positive Attitude.
Communication Skills
Time Management
Multitasking
Negotiation
Conflict Resolution
customer service
Critical Thinking
Active listening
Teamwork
Empathy
Problem-Solving
Adapt
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Huntsville, AL, USA is $35,000 - $45,000 per year. However, this can vary depending on the specific company, experience level, and other factors. It is important to research and compare salaries for similar positions to get a more accurate understanding of the salary range.
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Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
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