Resolution Specialist, Customer Escalations

Are you a problem-solver with a passion for customer service? Do you thrive in fast-paced environments and enjoy finding creative solutions to complex issues? If so, we have an exciting opportunity for you as a Resolution Specialist on our Customer Escalations team at Sam's Club. In this role, you will be responsible for handling escalated customer concerns and providing exceptional customer service to resolve any issues. To excel in this position, you must have excellent communication and problem-solving skills, as well as a strong understanding of customer service principles. If you are ready to join a dynamic team and make a positive impact on our customers' experiences, we encourage you to apply for this position.

1. Handle escalated customer concerns with a high level of professionalism and empathy.
2. Provide exceptional customer service by actively listening to customers' concerns and finding timely and effective solutions.
3. Utilize problem-solving skills to resolve complex issues and determine appropriate course of action.
4. Communicate clearly and effectively with customers to ensure their needs are met and their concerns are addressed.
5. Collaborate with cross-functional teams to resolve customer issues and improve processes.
6. Strive to exceed customer satisfaction goals and metrics.
7. Maintain a thorough understanding of company policies, procedures, and products to provide accurate and efficient resolutions.
8. Document all customer interactions and resolutions in a timely and accurate manner.
9. Proactively identify and escalate trends or recurring issues to management for further action.
10. Continuously seek opportunities to improve customer experience and provide feedback to management.
11. Stay up-to-date with industry developments and best practices in customer service.
12. Adhere to company standards and guidelines for customer service and escalations.
13. Maintain a positive and professional attitude at all times, even in challenging situations.
14. Collaborate with team members to share knowledge and best practices.
15. Participate in training and development opportunities to enhance skills and knowledge.

According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Bloomington, MN, USA is $40,000-$60,000 per year. This may vary depending on factors such as experience, education, and the specific company or industry the individual is working in.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.