Resolution Specialist, Customer Escalations
Welcome to Sam's Club! We are currently seeking a dedicated and passionate Resolution Specialist to join our team of customer service professionals. As a Resolution Specialist, you will play a vital role in handling escalated customer issues and ensuring a positive experience for our valued members. We are looking for individuals with excellent problem-solving skills, strong communication abilities, and a customer-centric mindset. If you are ready to take on a challenging and rewarding role at one of the nation's leading retailers, we encourage you to apply for this position.
- Handle customer inquiries and complaints in a professional and timely manner.
- Listen and empathize with customers to understand their concerns and find appropriate resolutions.
- Utilize problem-solving skills to resolve customer issues and provide satisfactory solutions.
- Collaborate with other team members and departments to ensure a seamless resolution process.
- Follow company policies and procedures to maintain consistency and uphold customer service standards.
- Communicate effectively with customers through various channels, such as phone, email, and chat.
- Maintain accurate and detailed records of customer interactions and resolutions.
- Identify patterns and trends in customer complaints and provide feedback to management for improvement.
- Stay updated with product knowledge and company policies to provide accurate information to customers.
- Uphold a positive and friendly attitude towards customers and colleagues at all times.
Strong Communication Skills: A Resolution Specialist Must Possess Excellent Oral And Written Communication Skills In Order To Effectively Communicate With Customers And Address Their Concerns.
Problem-Solving Ability: As A Resolution Specialist, The Ability To Think Critically And Come Up With Creative Solutions To Customer Issues Is Crucial. This Includes The Ability To Identify The Root Cause Of Problems And Implement Effective Resolutions.
Customer Service Experience: Prior Experience In A Customer Service Role Is Essential For A Resolution Specialist. This Experience Should Include Handling Escalated Customer Issues And Providing Exceptional Customer Service.
Attention To Detail: The Ability To Pay Close Attention To Details Is Important In Order To Accurately Document Customer Issues And Follow Up On Resolutions. This Also Includes The Ability To Review And Analyze Data To Identify Trends And Potential Areas For Improvement.
Conflict Resolution Skills: In Order To Effectively Handle Customer Escalations, A Resolution Specialist Must Possess Strong Conflict Resolution Skills. This Includes The Ability To Remain Calm Under Pressure, Actively Listen To Customers, And Find Mutually Beneficial Solutions.
Communication
Time Management
Multitasking
Attention to detail
Negotiation
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
Mediation
Data
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Atlanta, GA, USA is $40,000-$60,000 per year. This may vary depending on the specific company, experience level, and other factors.
Apply with Video Cover Letter Add a warm greeting to your application and stand out!
Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
Get interviewed today!
JobzMall is the world‘ s largest video talent marketplace.It‘s ultrafast, fun, and human.
Get Started