Resolution Specialist, Customer Escalations

Are you passionate about providing exceptional customer service and resolving complex issues? Do you thrive in a fast-paced environment and enjoy finding solutions to challenging problems? If so, we have an exciting opportunity for you to join our team as a Resolution Specialist, Customer Escalations at Sam's Club.In this role, you will be responsible for handling escalated customer concerns and finding resolutions that meet both the customer's needs and the company's policies. You will use your exceptional communication and problem-solving skills to de-escalate situations and ensure customer satisfaction. Your ability to think critically and make quick decisions will be crucial in this role, as you will be dealing with a wide range of customer issues.To thrive in this role, you must have a strong background in customer service, with at least 2 years of experience in a similar position. You should also have a high school diploma or equivalent, excellent time management skills, and be proficient in using various computer programs. Additionally, you must have a positive attitude, be a team player, and have a strong desire to provide exceptional service to our customers.If you have a passion for helping others and enjoy finding solutions to complex problems, we would love to have you join our team as a Resolution Specialist, Customer Escalations at Sam's Club. Apply now and become a part of our dynamic and customer-focused organization!

1. Handle escalated customer concerns and find resolutions that meet both the customer's needs and the company's policies.
2. Utilize exceptional communication skills to de-escalate situations and ensure customer satisfaction.
3. Think critically and make quick decisions to resolve a wide range of customer issues.
4. Provide exceptional customer service and maintain a positive attitude at all times.
5. Collaborate with team members to find solutions and improve overall customer experience.
6. Use time management skills to prioritize and handle multiple complex cases.
7. Utilize various computer programs to gather and analyze customer data.
8. Maintain a thorough understanding of company policies and procedures.
9. Continuously strive to improve and enhance customer service processes.
10. Stay updated on product knowledge and industry trends to better assist customers.
11. Conduct follow-up communication with customers to ensure satisfaction.
12. Effectively document and report customer concerns and resolutions.
13. Meet or exceed performance metrics and goals set by the company.
14. Maintain a professional and positive demeanor when dealing with difficult customers.
15. Adhere to all company guidelines and regulations to ensure compliance.

According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Chesapeake, VA, USA is $40,000 - $55,000 per year. This may vary depending on the specific company and job responsibilities.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.