Resolution Specialist, Customer Escalations
Are you a customer service expert with a passion for resolving complex issues and delivering top-notch experiences? Do you thrive in a fast-paced environment and enjoy finding solutions to challenging problems? If so, Sam's Club is looking for a Resolution Specialist to join our team in handling customer escalations. As a Resolution Specialist, you will be responsible for investigating and resolving escalated customer complaints, ensuring customer satisfaction and retention. We are seeking a highly organized and empathetic individual who can effectively communicate with both customers and internal teams to achieve timely resolutions. If you have a strong track record of resolving customer issues and possess excellent problem-solving skills, we want to hear from you!
- Investigate and resolve escalated customer complaints in a timely and efficient manner.
- Ensure customer satisfaction by providing excellent service and finding solutions to complex issues.
- Communicate effectively with both customers and internal teams to achieve satisfactory resolutions.
- Utilize problem-solving skills to identify root causes of customer issues and implement effective solutions.
- Maintain a high level of empathy and understanding when handling difficult customer situations.
- Collaborate with cross-functional teams to address and resolve customer escalations.
- Create and implement processes to effectively handle and prevent future customer escalations.
- Monitor and track customer escalations to identify trends and areas for improvement.
- Provide regular updates and reports on customer escalations to management.
- Act as a point of contact for customers during the resolution process, ensuring clear and timely communication.
Strong Communication Skills: A Resolution Specialist At Sam's Club Must Possess Exceptional Communication Skills, Both Written And Verbal, To Effectively Handle Customer Escalations And Provide Timely Resolutions.
Customer Service Experience: Candidates For This Role Should Have A Minimum Of 2-3 Years Of Experience In Customer Service, With A Proven Track Record Of Successfully Handling Challenging Customer Situations.
Conflict Resolution Skills: The Ability To De-Escalate Tense Situations And Find Mutually Beneficial Solutions Is Crucial For A Resolution Specialist At Sam's Club. Experience In Conflict Resolution Or Mediation Is Highly Preferred.
Attention To Detail: As A Resolution Specialist, You Will Be Responsible For Reviewing And Analyzing Customer Complaints, So Attention To Detail Is Crucial To Identify Underlying Issues And Provide Accurate Resolutions.
Problem-Solving Abilities: The Ideal Candidate For This Role Should Possess Strong Problem-Solving Skills And The Ability To Think Outside The Box To Find Creative Solutions To Customer Escalations. Experience In Using Data And Analytics To Identify Trends And Root Causes Is A Plus.
Communication
Time Management
Multitasking
Attention to detail
Negotiation
Conflict Resolution
customer service
Active listening
Empathy
Problem-Solving
team
Decision-Making
Communication
Conflict Resolution
Leadership
Time management
creativity
Organization
Teamwork
Adaptability
Problem-Solving
Decision-making
According to JobzMall, the average salary range for a Resolution Specialist, Customer Escalations in Cedar Rapids, IA, USA is $40,000-$55,000 per year. However, this can vary depending on the specific company, experience, and qualifications of the individual.
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Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
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