Member Team Lead

Are you a driven, organized, and passionate team lead looking to join a rapidly growing, dynamic organization? Sam's Club is looking for a Member Team Lead to join our team and help manage our membership program. In this role, you'll be responsible for overseeing the Member Program and managing a team of associates to ensure exceptional customer service.We're looking for a highly organized individual with strong leadership and customer service skills. You should have excellent communication and problem-solving abilities, as well as the ability to motivate a team. Additionally, you should have a positive attitude, an ability to work independently, and the drive to provide exceptional customer service.If you're eager to join a fast-paced and rewarding environment, this may be the job for you.Required Qualifications:* 3+ years of customer service experience* 2+ years of supervisory or management experience* Excellent communication and problem-solving abilities* Ability to motivate a team* Positive attitude and a drive to provide exceptional customer service

Responsibilities:

1. Oversee the Member Program and manage a team of associates to ensure exceptional customer service.
2. Train, coach, and motivate team members to reach department goals.
3. Monitor and review team performance, ensuring quality customer service.
4. Resolve customer inquiries and complaints in a timely and professional manner.
5. Develop and implement strategies to improve customer experience.
6. Analyze customer feedback and data to identify areas of improvement.
7. Ensure compliance with company policies and procedures.
8. Participate in the recruitment and onboarding of new team members.
9. Create and manage monthly staff schedules.
10. Generate reports and track customer satisfaction metrics.

According to JobzMall, the average salary range for a Member Team Lead in Bentonville, AR, USA is between $56,000 and $72,000 per year. This range can vary depending on the experience and qualifications of the individual, as well as the company they are employed by. Additionally, benefits such as health insurance, vacation time, and retirement contributions may be offered in addition to the base salary.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.