Are you a people person with a passion for customer service? Do you thrive in a fast-paced and dynamic environment? Sam's Club is looking for a friendly and enthusiastic Member Specialist to join our team! As a Member Specialist, you will have the opportunity to interact with our valued members, provide exceptional customer service, and contribute to the overall success of our club. We are seeking individuals who are dedicated, detail-oriented, and able to work well in a team. If this sounds like you, we would love to have you join our Sam's Club family!
- Interact with members: Engage and communicate with members in a friendly and professional manner, building strong relationships and providing personalized service.
- Provide exceptional customer service: Ensure that members are receiving the highest level of service by addressing questions, concerns, and requests in a timely and efficient manner.
- Contribute to club success: Work collaboratively with team members to achieve and exceed club goals, including membership growth and revenue targets.
- Demonstrate a passion for customer service: Show genuine care and concern for members, going above and beyond to meet their needs and exceed their expectations.
- Maintain a positive attitude: Create a welcoming and positive atmosphere for members by approaching every interaction with enthusiasm, energy, and a smile.
- Handle member inquiries: Respond to member inquiries and concerns in a professional and timely manner, providing accurate information and resolving issues as needed.
- Uphold club policies and procedures: Ensure that all club policies and procedures are followed, including membership guidelines, safety protocols, and cash handling procedures.
- Collaborate with team members: Work closely with other team members to ensure a smooth and efficient operation, contributing to a positive and productive work environment.
- Strive for excellence: Continuously seek opportunities for improvement and provide feedback to management on ways to enhance the member experience and overall operations.
- Demonstrate flexibility: Adapt to changing business needs and priorities, including working in various areas of the club and adjusting work schedule as needed.
Excellent Customer Service Skills: As A Member Specialist, You Will Be Responsible For Providing Exceptional Service To Sam's Club Members. This Includes Being Friendly, Helpful, And Knowledgeable About The Products And Services Offered.
Strong Communication Skills: Effective Communication Is Essential In This Role, As You Will Be Interacting With Members, Team Members, And Managers On A Daily Basis. You Should Be Able To Communicate Clearly And Professionally Both Verbally And In Writing.
Product Knowledge: A Strong Understanding Of Sam's Club Products And Services Is Important For This Position. As A Member Specialist, You Will Be Expected To Answer Member Questions, Provide Product Recommendations, And Assist With Any Issues Or Concerns.
Team Player: Sam's Club Is A Team-Oriented Environment, And As A Member Specialist, You Will Be Working Closely With Other Team Members To Ensure A Positive Member Experience. The Ability To Work Well With Others And Contribute To A Collaborative Team Is Crucial.
Organizational Skills: As A Member Specialist, You Will Be Responsible For Managing And Maintaining Member Accounts, Processing Orders, And Handling Member Inquiries. Strong Organizational Skills Are Necessary To Ensure Accurate And Efficient Completion Of Tasks.
Inventory Management
Communication
Sales
Time Management
Product knowledge
Multitasking
Attention to detail
customer service
Cash Handling
Teamwork
Problem-Solving
Merchand
Communication
Emotional Intelligence
Leadership
Time management
creativity
Organization
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Member Specialist in Memphis, TN, USA is between $30,000 and $45,000 per year. This can vary depending on the specific company, experience level, and job responsibilities. Some Member Specialists may earn higher salaries, up to $60,000 or more, with additional experience and skills.
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Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
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