Member Specialist

Are you a customer service rockstar with a passion for helping others? Do you thrive in a fast-paced environment and enjoy building relationships with customers? Look no further! Sam's Club is seeking a Member Specialist to join our dynamic team. As a Member Specialist, you will be responsible for providing exceptional customer service to our members, assisting with membership sign-ups and renewals, and promoting our products and services. Join us and be a part of a company that values teamwork, growth, and making a positive impact in the community.

1. Provide exceptional customer service to members by greeting them warmly, addressing their inquiries and concerns, and ensuring a positive shopping experience.
2. Assist with membership sign-ups and renewals, explaining the benefits and features of different membership options and processing payments accurately.
3. Build and maintain strong relationships with members, getting to know their needs and preferences and providing personalized recommendations.
4. Promote Sam's Club products and services to members, highlighting their value and benefits, and actively upselling and cross-selling.
5. Keep up-to-date with the latest products, services, and promotions offered by Sam's Club and effectively communicate them to members.
6. Handle and resolve member complaints and issues in a timely and professional manner, escalating complex matters to the appropriate department when necessary.
7. Maintain a clean and organized work area, including the membership desk and surrounding areas, to ensure a professional and welcoming atmosphere.
8. Collaborate with team members to achieve sales and membership goals, sharing best practices and providing support when needed.
9. Adhere to all company policies and procedures, including those related to customer service, sales, and safety.
10. Continuously strive to improve the member experience by seeking feedback, identifying areas for improvement, and implementing solutions.

According to JobzMall, the average salary range for a Member Specialist in Erie, PA, USA is $33,000 - $48,000 per year. This may vary depending on the specific company, experience level, and job responsibilities.

Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.