Director, Member Services
Welcome to Sam's Club, where we believe in providing our members with exceptional service and value. We are currently seeking a highly motivated and experienced Director of Member Services to join our team. As the Director of Member Services, you will play a vital role in ensuring our members have a positive and seamless shopping experience. With over 600 clubs nationwide, Sam's Club offers a fast-paced and dynamic work environment with opportunities for growth and development. We are looking for a talented individual who is passionate about delivering exceptional customer service and has a proven track record of success in managing member services. If you are a team player with strong leadership skills and a passion for exceeding customer expectations, we encourage you to apply for this exciting opportunity.
- Develop and implement strategies to enhance the overall member experience at Sam's Club.
- Oversee and manage all aspects of member services, including but not limited to, member inquiries, returns and exchanges, and membership sign-ups and renewals.
- Ensure that all member service representatives are trained and equipped to provide exceptional service to our members.
- Set and maintain high standards for customer service, and ensure that these standards are consistently met and exceeded.
- Monitor and analyze member feedback to identify areas for improvement and implement necessary changes.
- Collaborate with other departments to ensure a seamless and positive shopping experience for our members.
- Develop and maintain strong relationships with members, building loyalty and trust.
- Stay updated on industry trends and best practices in member services, and make recommendations for improvement.
- Manage and track department budget, making adjustments as needed to ensure efficiency and cost-effectiveness.
- Lead and motivate a team of member service representatives, setting clear expectations and providing regular feedback and coaching.
- Conduct regular performance evaluations and provide opportunities for employee growth and development.
- Ensure compliance with all company policies and procedures, as well as relevant laws and regulations.
- Represent Sam's Club in a professional and positive manner at all times.
Bachelor's Degree In Business Administration, Marketing, Or A Related Field.
Minimum Of 5 Years Of Experience In A Leadership Role Within A Customer Service Or Member Services Department.
Proven Track Record Of Meeting And Exceeding Customer Satisfaction Goals.
Strong Communication And Interpersonal Skills, With The Ability To Effectively Manage And Motivate A Team.
Extensive Knowledge Of Retail Operations And Understanding Of Membership-Based Business Models.
Data Analysis
Communication
Team Management
Product knowledge
Budget management
customer service
Relationship Building
Training and Development
Problem-Solving
Sales strategies
Membership growth
Performance evaluation
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Critical thinking
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Director, Member Services in Bentonville, AR, USA is between $95,000 and $135,000 per year. This can vary depending on factors such as the size and industry of the company, the level of experience and qualifications of the director, and other benefits and bonuses offered by the employer.
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Sam's West, Inc. (doing business as Sam's Club) is an American chain of membership-only retail warehouse clubs owned and operated by Walmart Inc., founded in 1983 and named after Walmart founder Sam Walton. Sam's Club operates 600 membership warehouse clubs in the United States in 44 states, Puerto Rico and the U.S Virgin Islands.
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