At Salesforce, we believe that understanding our users is crucial to delivering exceptional products and experiences. As a User Researcher, you will have the opportunity to dive deep into the needs, behaviors, and motivations of our customers, and use your insights to shape the future of our company. We are looking for a passionate and empathetic individual who is driven to uncover user insights and translate them into actionable recommendations. If you have a strong background in user research and are excited about making a meaningful impact, we want to hear from you!
- Conduct user research studies to gather insights on customer needs, behaviors, and motivations.
- Analyze and synthesize research data to identify patterns and trends.
- Collaborate with cross-functional teams to define research objectives and create research plans.
- Design and execute research methodologies such as surveys, interviews, and usability testing.
- Identify and recruit research participants that represent our target user demographic.
- Create and maintain research documentation, including study plans, reports, and presentations.
- Translate research findings into actionable recommendations for product improvements.
- Communicate research insights to stakeholders in a clear and compelling manner.
- Stay up to date on industry trends and best practices in user research.
- Advocate for the user and ensure their needs are considered in all product decisions.
- Work closely with product managers and designers to integrate user research into the product development process.
- Continuously track and measure the impact of research on product outcomes.
- Contribute to the development of user research strategies and processes within the company.
- Mentor and guide junior researchers in developing their skills and knowledge.
Bachelor's Degree In Human-Computer Interaction, Psychology, Anthropology, Or Related Field.
Minimum Of 2 Years Of Experience Conducting User Research In A Corporate Or Agency Setting.
Proficiency In Qualitative And Quantitative Research Methods, Including Survey Design, Usability Testing, And User Interviews.
Experience With User Research Tools And Software, Such As Usertesting, Qualtrics, And Optimal Workshop.
Strong Communication And Collaboration Skills, With The Ability To Present Research Findings To Cross-Functional Teams And Stakeholders.
Data Analysis
Information architecture
A/B testing
survey design
usability testing
ethnographic research
Journey Mapping
User Interviews
Prototype evaluation
Persona Development
User Feedback Analysis
Communication
Conflict Resolution
Emotional Intelligence
Leadership
Time management
creativity
Attention to detail
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a User Research in Atlanta, GA, USA is between $66,000 and $103,000 per year. This range can vary depending on the individual's level of experience, education, and the specific industry they work in. In Atlanta, the median annual salary for a User Researcher is approximately $85,000.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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