Technical Support Engineer - Portuguese
Welcome to the exciting world of Salesforce, where we are revolutionizing the way businesses connect with their customers. As a Technical Support Engineer for our Portuguese-speaking clients, you will play a crucial role in ensuring their success and satisfaction with our products. We are looking for a highly skilled and customer-focused individual who is fluent in Portuguese and has a strong technical background. If you are passionate about providing excellent support and thrive in a fast-paced, dynamic environment, we want to hear from you!
- Provide exceptional technical support to Portuguese-speaking clients by troubleshooting and resolving software and technical issues in a timely manner.
- Communicate effectively with clients in Portuguese, understanding their needs and providing appropriate solutions.
- Utilize your strong technical knowledge and expertise to assist clients with product setup, configuration, and customization.
- Collaborate with cross-functional teams to escalate and resolve complex technical issues and provide updates to clients.
- Document and track all client interactions and solutions in our CRM system.
- Proactively identify opportunities for improvement in our products and processes and provide feedback to the relevant teams.
- Keep up-to-date with the latest product updates and enhancements to better support clients.
- Participate in training and knowledge sharing sessions to continuously improve technical skills and customer service.
- Ensure a high level of customer satisfaction by providing a positive and professional experience to clients.
- Adhere to company policies and procedures, including data privacy and security guidelines, while handling client information.
Fluency In Portuguese: As A Technical Support Engineer For Salesforce, Proficiency In The Portuguese Language Is Essential To Effectively Communicate With Portuguese-Speaking Customers And Troubleshoot Technical Issues In Their Native Language.
Strong Technical Knowledge: The Ideal Candidate For This Role Should Possess Strong Technical Skills And Knowledge In Areas Such As Software Development, Cloud Computing, And Customer Relationship Management (Crm) Systems. This Will Enable Them To Provide Efficient And Effective Technical Support To Customers.
Experience In Customer Support: Prior Experience In A Customer Support Role, Particularly In The Technology Industry, Is Highly Desirable For A Technical Support Engineer At Salesforce. This Will Demonstrate The Candidate's Ability To Handle Customer Inquiries And Resolve Technical Issues In A Timely And Professional Manner.
Problem-Solving Skills: Technical Support Engineers Should Have Excellent Problem-Solving Abilities To Identify And Resolve Complex Technical Issues. This Requires Strong Analytical Skills, Attention To Detail, And The Ability To Think Critically Under Pressure.
Team Player: At Salesforce, Collaboration Is Key. The Ideal Candidate Should Be A Team Player Who Can Work Effectively With Cross-Functional Teams To Resolve Customer Issues. They Should Also Have Strong Communication And Interpersonal Skills To Build Relationships With Colleagues And Customers.
Troubleshooting
Communication
Time Management
Multitasking
Attention to detail
customer service
Teamwork
Problem-Solving
Adaptability
Technical Knowledge
Remote Support
Communication
Conflict Resolution
Customer Service
Emotional Intelligence
Leadership
Time management
creativity
Teamwork
Adaptability
Problem-Solving
According to JobzMall, the average salary range for a Technical Support Engineer - Portuguese in Bellevue, WA, USA is $70,000-$90,000 per year. This may vary depending on the specific company, level of experience, and other factors such as bonuses and benefits.
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Salesforce.com, Inc. is an American cloud-based software company headquartered in San Francisco, California. It provides customer-relationship management service and also sells a complementary suite of enterprise applications focused on customer service, marketing automation, analytics, and application development.
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